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Business Profile

Clinic

MinuteClinic, L.L.C.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for MinuteClinic, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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MinuteClinic, L.L.C. has 710 locations, listed below.

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    Customer Complaints Summary

    • 552 total complaints in the last 3 years.
    • 237 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 6, my local cvs minuteclinic charges $101 upfront price for an administrative physical. One week later I got EOB (claim #*******MJ7101) from my insurance (********) which says:Billed by provider: $70.56 Plan discount: $53.13 Allowed by plan: $17.43 Plan paid: $17.43 What you pay: $0.00

      Business Response

      Date: 07/16/2025

      Thank you for your letter concerning ******** ************. I am pleased to report that this matter has been resolved between MinuteClinic and ******** ************.

    • Initial Complaint

      Date:07/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CVS virtual minute clinic didnt use my insurance to bill my correctly didnt use my insurance at all just billed me directly. Had a very inconsiderate and rude NP. Never had this problem with my other visits just a personal issues NP setting out to go against company policy and falsely bill patients. More like victims of harassment and financial theft.

      Business Response

      Date: 07/15/2025

      The patient has been informed that his insurance company is reviewing his claim.  The insurer advised that the review can take up to 30 days and patient has been refunded in full.     Therefore, MinuteClinic considers the matter closed. Thank You

    • Initial Complaint

      Date:07/08/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i went into minute clinic on 6-20-25 for a skin appointment. i paid my 20$ co pay. at the time i was told i had a balance of 167$ and i was asked if i wanted to take care of that today, i said no, as i wasn't sure why i had a balance and wanted to look into, plus, i didnt have that kind of extra cash available. when i got home, i saw that my card was charged 267$. they charged me for that days appointment and the balance that i was going to research. for this days appointment, they didn't run it thru insurance, even though the tech and NP both confirmed my health insurance and come to find out, the 167$ balance i owed was due to this same minute clinic not properly running it thru my health insurance I've had for 5 plus years. so due to their mistakes, twice, I'm now out 265$ and its really putting a strain on my finances as i really do live paycheck to paycheck and every dollar counts. i'd like them to refund my 267$ and work out the amounts they are owed with ********** since it was minute clinics mistakes in the first place.

      Business Response

      Date: 07/11/2025

      Thank you for your letter concerning ***** ******. I am pleased to report that this matter has been resolved between MinuteClinic ******** ******

      Customer Answer

      Date: 07/11/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** ******

    • Initial Complaint

      Date:07/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CVS, minute clinic charged me 69$ last year for an online appointment. I did not get to have the appointment as the doctor lost power, admitted this to me and apologized for it. I was charged full price for 2 minutes and she lost power at her work from home deal situation. I received no care or help just a power outage. I have called them 12 times to take care of this, they keep passing the **** saying they'll get some one else to handle it. I think its ok and **** again comes in the mail. I want this complaint to go to *** corporate. This is absolutely ridiculous.

      Business Response

      Date: 07/14/2025

      Thank you for your letter concerning ***** ******. MinuteClinic has made several attempts to reach ***** ****** via telephone. MinuteClinic has also sent ***** ****** a letter advising them to contact us should they like to resolve this matter. Please have ***** ****** contact ***** *****, Patient Support Senior Coordinator at ************ to discuss further.

    • Initial Complaint

      Date:07/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went there for a UTI, proceeded to state why I was there, fever, urge to urinate, dizzy, weak, need to go, pink when I wiped. I was told to provide a sample. I did. I went to the bathroom and came back handed ******* the bag I turned around sat down, ******* opened a bag with a sealed sample cup said I did not provide a sample. I went to bathroom, came back in and then ******* produced a white bag with my collection cup and said she found it. How could she lose it whenI handed Shannonthe white paper bag. She then proceeded to ask me what year it is, what my name is etc. I stated to her, that I did urinate in the cup you have the cup. However, she still kept asking me what my name was and other current questions, even though she had my sample all along. ******* took vitals and said Temperature was 98.7, she said that was not a fever, I replied that my normalinternal temperature is always below 98.6,. ******* looked in my ears. Then Destiny asked me If I had back pain, I said nothing too bad but I live with back pain from discs. Then Destiny proceeded to pound on my back really hard, I mean with a fist and really hard. I am not an obese person so it hurt badly when she was punching my back.They only gave me 7 days of antibiotic, (they did give me antibiotics which means the in house lab test was positive and had all the markers of a UTI.) Protocol for antibiotic for a UTI is 10 to14 days. I told them I thought it was ecoli. They lied about the fee for a UTI visit I was told $139. Now the bill is $186. This is bait and switch-this is illegal. The only reason I went there is because I was quoted a price of $139. This is an unprofessional place that provides mental and physical abuse and I refuse to pay for the lack of care I received. I have this all documented.

      Business Response

      Date: 07/08/2025

      Thank you for your letter concerning the ******** Cost. MinuteClinic is actively researching the matter and collaborating with another department in addressing this concern. If the patient has any further questions, they may contact **************************** / ************. Therefore, MinuteClinic considers this matter closed. 

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had this problem earlier in the year (January or February) as well. Went to the Minute clinic on 5/28/25. I do not have a co pay with my insurance- even called before I went. Got a bill. contacted my insurance and filed a grievance. Called minute clinic maybe a week and a half ago (didn't write it down) and advised them that i did not have a co-pay which is why I go to them. received a 2nd bill today. insurance gave me a number for *** to call to speak to provider services. Was on the phone with ****** at minute clinic. He was unwilling to call the provider services number to talk to my insurance. Poor business practices. Now instead of them reaching out to my insurance I have to wait out entire grievance process a 2nd time (should be concluded on the 17th). ******/ the *** asked if I had a explanation of benefits in front of me and I don't I rarely do but that is why the insurance gave the # for me to provide the minute clinic ***resentative with. It seems very wrong that they are aware of the error they made but take 0 steps to correct it and I have to wait for the insurance side of this....I guess since I use the minute clinic and this is the 2nd time- with 0 insurance changes its worth seeing what the BBB can do to step in or at least make this a known issue for future customers. As for me I shouldn't have to file a grievance with the insurance every time I use their services to get things billed correctly.

      Business Response

      Date: 07/05/2025

      The patient has been informed that her insurance company is reviewing his claim.  The insurer advised that the review can take up to 30 days.  MinuteClinic has stopped billing the patient while the insurance review is completed. Therefore, MinuteClinic considers the matter closed.

      Customer Answer

      Date: 07/05/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I hope that I don't have to repeat this process the third time next time I use their services

      Regards,

      ******* **********

    • Initial Complaint

      Date:06/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked an appointment online and uploaded a picture of my military ID both front and back as it is my insurance card as I have Tricare Prime. I was seen at the MinuteClinic on 6/16/25 by *. **********. Prior to leaving I verified she had the insurance card on file and she said yes and showed me. Today 6/19/25, I open my email and see that the MinuteClinic never sent the bill to my insurance company (************) and billed me the entire visit of $143. I want my money refunded and for them to properly process the bill through Tricare West. As that is what should have been done as I have insurance and they are a participating provider. This will be the second time I have had this problem with MinuteClinic not ever sending the bill to Tricare West for payment. This should not be the standard when I have insurance that covers me and is a participating provider of the network.

      Business Response

      Date: 06/24/2025

      Thank you for your letter concerning **** ******-*******. I am pleased to report that this matter has been resolved between MinuteClinic and **** ******-*******.

    • Initial Complaint

      Date:06/17/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the Minute Clinc and they intentionally bypassed my insurance and billed my FSA card without permission. I was told I had a $25 co pay and received that receipt. As I had received good care previously I told them they could save my card on file. They charged my visit for $364.40 to my FSA card and then did a second charge for a different date (3-27) in the EXACT same amount of $364.40. When I called them on it they took more than 30 days to process a refund for $364.40. My *** company notified me of the second charge which I had no knowledge of. I just called them back today and they stated that since I didn't mention the second charge the first time they just did not refund it. Now that I caught them then will straighten it out, bill my insurance and send me a refund. This is FRAUD and its wrong! This behavior made the *** company shut off my card for misuse and that makes me look bad when THEY are the criminals.

      Business Response

      Date: 06/18/2025

      Thank you for your letter concerning ******* ******. I am pleased to report that this matter has been resolved between MinuteClinic and ******* ******. 

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 3, 2025, I went to the minute clinic for ear wax cleaning. On the information form, I indicated I wanted to self pay out of pocket, because I had out of state medical insurance coverage, which I knew would not cover my visit. However, the nurse told me that the name brand of my insurance coverage is accepted everywhere and thus submitted a claim for the visit to my insurance carrier. She never told me to first check with my insurance carrier to see if the visit would be covered. The full insurance charge was $508.54. Because she submitted it to insurance, I was only charged a co-pay of $60.00. However, on May 17, 2025, CVS Minute Clinic charged by card that was on file, without my approval, the amount of $448.54, which was the difference between the $60.00 co-pay and the full insurance charge of $********* is unfair that I was charged the full insurance charge, without my approval, and when I wanted to self pay out of pocket. Yet, the nurse submitted the claim to insurance, even though I told her that I wanted to self pay because I had out of state insurance coverage. CVS Minute Clinic advertises that it charges between $99.00 to $139.00 for minor illnesses. I am seeking reimbursement in the amount of between $369.54 to $409.54, for being charged the full insurance charge versus self pay. Thank you.

      Business Response

      Date: 06/18/2025

      Thank you for your letter concerning ***** *******. I am pleased to report that this matter has been resolved between MinuteClinic and ***** *******.

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited the minute clinic for sinus infection treatment. I have had many times in my life and explained ***********-clav does not resolve. The nurse practitioner *. ****** or ****** ***** gave it to me anyway. I followed recommended course and continued to get worse. I called the clinic Saturday, was not HIPA verified, and said I needed the stronger RECOMMENDED medication and they said would get call back . Did not get one. Called Sunday. Also was refused help or supervisor or any information that they would not call back until Monday! Finally the nurse called Monday and refused to call in correct Rx. Without seeing again. This is a cash grab. They are charging for services not rendered. And just trying to get you to pay more. This is illegal

      Business Response

      Date: 06/20/2025

      Thank you for your letter concerning ****** ******. I am pleased to report that this matter has been resolved between MinuteClinic and ****** ******.

    MinuteClinic, L.L.C. is NOT a BBB Accredited Business.

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