Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Ivory Ella, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Ivory Ella, LLC

              89 Tom Harvey Rd Westerly, RI 02891-3637

            • Ivory Ella, LLC

              PO Box 1908 Westerly, RI 02891-0915

            Business ProfileIvory Ella, LLC

            Online Shopping
            Multi Location Business

            Additional business information

            See all additional business information

            Contact Information

            89 Tom Harvey Rd

            Westerly, RI 02891-3637

            Get Directions
            Visit Website
            (888) 925-7005

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Ivory Ella offers the online retail sale of apparel and accessories that feature elephants, from which a portion of the proceeds are donated to Save the Elephants.

            Products & Services

            Clothing, Accessories, Drinkware, Jewelry, Blankets

            Business Details

            This is a multi-location business.

            Find a Location

            Ivory Ella, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Ivory Ella, LLC

                89 Tom Harvey Rd Westerly, RI 02891-3637

              • Ivory Ella, LLC

                PO Box 1908 Westerly, RI 02891-0915

              Location of This Business
              89 Tom Harvey Rd, Westerly, RI 02891-3637
              BBB File Opened:
              12/6/2016
              Years in Business:
              8
              Business Started:
              4/21/2016
              Business Incorporated:
              4/21/2016
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              40
              Business Management
              • Mr. John Allen, Co-Founder
              • Mr. Matt Fiano, Co-Founder
              • Mr. Jacob Castaldi, Co-Founder
              • Mr. Ryan Duranso, Co-Founder
              • Ms. Esma Ilyas, Co-Founder
              • Mr. Richard Henne, Co-Founder
              Contact Information

              Principal

              • Mr. John Allen, Co-Founder
              • Mr. Matt Fiano, Co-Founder
              • Mr. Jacob Castaldi, Co-Founder
              • Mr. Ryan Duranso, Co-Founder
              • Ms. Esma Ilyas, Co-Founder
              • Mr. Richard Henne, Co-Founder

              Customer Contact

              • Mr. John Allen, Co-Founder
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Smart shopping online

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/24/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I placed an order ******* on 02/17. Website shows online orders will ship within 3-6 days. Its now been 8 days and my order is in limbo. I did get an email with customer service and they advised my order was received but still not ship. Knowing it now wouldnt arrive in time for a birthday gift I asked if they could just cancel my order since it wont deliver in time and was told no. I am in ****** and between exchange, shipping and shipment insurance I paid $100 CAD for one hoodie and jogging pants. This is completely absurd and this company needs to stop saying due to Covid ******* opened quicker than ****** and I have never placed an order that took more than 1-3 days to ship. I am starting to feel like I got scammed and my order wont ever show up. All I want for is a full refund or tracking for my items. This is insanity.
              Read More
              Read 2 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              April F

              12/18/2021

              I would give them zero stars, but that's not an option. Their customer service is terrible and the customer pays for their mistakes! I ordered a Christmas shirt and purposely sized up to a large after reading some complaints about items running small. I got a large, but it was clearly a children's large!! I compared it to a small shirt and the small was larger. I contacted them and was told to ship it back. They will pay for return shipping, but not refund my shipping cost. I now have to find time during my busy schedule to go to the post office. Then, I have to wait for them to receive it, inspect it and then wait up to 7 days for a refund. All do to THEIR mistake. I am also out my $6.95 I paid for shipping. I highly urge everyone to buy elsewhere!

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.