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            Business ProfileAPC by Schneider Electric

            Computer Hardware

            Contact Information

            132 Fairgrounds Rd

            West Kingston, RI 02892-1511

            Get Directions
            Visit Website
            (401) 789-5735

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 43

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            The American Power Conversion Corporation was started in a garage in 1981 and is a flagship brand of Schneider Electric.

            Business Details

            Location of This Business
            132 Fairgrounds Rd, West Kingston, RI 02892-1511
            BBB File Opened:
            7/24/1995
            Years in Business:
            43
            Business Started:
            3/11/1981
            Business Incorporated:
            6/5/1986
            Type of Entity:
            Corporation
            Number of Employees:
            7580
            Alternate Business Name
            • Industry Services International
            • American Power Conversion
            • Schneider Electric IT Corporation
            • APC
            Business Management
            • Mr. Victor Copeland, Secretary
            • Ms. Eileen Finch, Manager of Customer Service
            Contact Information

            Principal

            • Mr. Victor Copeland, Secretary

            Customer Contact

            • Ms. Eileen Finch, Manager of Customer Service
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/01/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I purchased a lithium battery for a *** unit from APC by Schneider Electric via Amazon's APC store in May 2021 (product link: ********************************************). The battery failed soon after. APC replaced it under warranty in August 2021.The replacement failed again in August 2023. I contacted Schneider Electric on 09/01/2023. Despite the product's advertised three-year warranty on the Amazon page (PDF attached), Schneider Electric now claims the warranty is only two years and has refused a replacement.I chose APC over third-party batteries and paid premium believing in their product quality and customer service. This situation undermines that trust. I seek the BBB's intervention to ensure Schneider Electric honors its stated warranty.Thank you for your assistance.
            Read More
            Read 6 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Bill P.

            02/26/2023

            I purchased an APC *** battery backup. We had a power surge which damaged our ******* modem, Eero mesh gateway router and video recording device. I filed a claim in July of 2022. I did get a response in Sept 2022 that was a release of settlement claim for $455.75. I signed the form but have never received the money.

            APC by Schneider Electric Response

            02/27/2023

            Thank you for bringing this issue to our attention. We spoke with the claims team and they will resend payment to you. The payment should arrive in approximately 2-4 weeks.
            Read 1 More Customer Review

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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