Business ProfileforGreenwood Plumbing, Heating & Solar, LLC

We've used ********************************* Plumbing for over 5 years, never had a problem until this past month. Our plumber was always the same person, he's done every major plumbing project in our House of Perpetually Broken Everything. In July we started having loud banging sounds from our heating system that was installed a couple years ago, I requested an appointment by email and was given a day/time so I wrote back to confirm. Apparently the Operations Manager that I was emailing with did not see my confirmation email so no one came. When I wrote back she offered another date/time that I confirmed again, no problem. New plumbers came out, had me run the water for a while, installed some kind of gauge on the system, they flushed the system somehow, showed me what to look for in the new gauge if it starts making loud noises again, and said it needs maintenance but that the plumber we normally work with would call me to discuss it later. They are saying it wasn't maintained last year while our normal plumber was there doing two different jobs here and while I'm reasonably sure that's not true, I do know it's due for maintenance this year so I'm not sure why that matters since it's currently having a problem that it needs to be fixed, not maintained. So anyways, I was told the plumber we usually have was out on a call and would call me later to talk about whether the maintenance was or wasn't done last year. Which is fine but I'm not even why it really matters because we were told by that plumber on his first time doing the maintenance that it's a brand new system and doesn't really *need* to be done every year. But in any event, no call back which was fine, no big deal since I figured I would just call if there's a problem again with the numbers from the new gauge to help indicate what the problem might be. I am not sure why if maintenance is recommended that it wasn't just done that day if that would fix the problem or why it wasn't suggested to schedule a different day if they needed more time or something, either one of those options would have been fine and I knew it was due for maintenance which I had mentioned in my first email to them to schedule this appointment. Again, none of that was really a big deal, at least for us anyways, as I work from home so repair/maintenance can be scheduled any time pretty easily on our end as long as I had a heads up. So it's now a month later, there's been unusual sounds when turning on the water but no loud grinding or vibrations through the floor like before until this weekend - the very loud banging has returned but there is no change in the new gauge. I left a voicemail today so there wouldn't be any miscommunication in scheduling again. I was called back from a blocked number saying that we were being fired as clients and would need to go elsewhere for service. I was genuinely shocked so asked if that could be elaborated on why and she said that I misrepresented something during the last visit to our house and that I'd need to find a new plumber. I asked if that could be explained what the something was and she just said they couldn't be our plumber anymore. So based on our last two interactions with ********************************* Plumbing I have no idea what is causing the issues with my relatively new heating system they installed because it wasn't discussed by the last technicians other than "maintenance is strongly suggested" but no offers to actually schedule that service or fix the problem and I now have no idea why we were fired as clients. We have seemingly went from recommending them all the time because we had great experiences with the usual guy, to all of a sudden not being able to refer anyone we personally know, our neighbors who get frustrated with our very nice but forgetful neighborhood plumber that has a habit to not show up on time/ever, or any of my husband's real estate clients or other realtors looking for reliable plumbers to them.