Business ProfileforElite Home Solutions

Non-code work, company refused to provide full refund, refused to provide bond information. I hired Elite Home Solutions to perform a chimney inspection for my wood burning fireplace. They recommended relining the chimney flue and quoted $3500.On 9/14/23 they installed a 6" stainless steel liner and I paid them in full. On 11/2, I tried to make my first fire of season. Smoke filled the first floor. Their lead tech felt the 6" liner was too small. On 11/9 the techs installed a 7" oval liner and while the draft was slightly better it still caused lots of smoke to back up into the house. I began researching liner size and code requirements and discovered that the International Residential Code requires a 10" size flue liner for the given size of my fireplace. I notified Elite that the liner size they installed did not meet code requirements and was unsafe. On 11/15, Elites Field Supervisor arrived. He said his team screwed up. He said a 9 or 10 inch liner was the right size but that it would require more work and asked for another $2500 to do so. I told him that first, I wanted to get the undersized, non-code 7 liner out and inspect the chimney better. The supervisor agreed to do that and but then fell silent and the company ignored my calls for several days. Only after I threatened to have another company remove the undersized liner and bill Elite the cost, did Elite finally remove the 7" liner on 11/22. I requested a full refund since Elite violated code requirements and did not provide me with a working solution for the quoted cost. On 11/30 Elite offered a half refund but only if I accepted that day. No refund received. On 12/2 I discovered that the damper that Elite installed on 11/22 was broken. Hired a tradesman to replace. I've had great fires ever since with no smoke in the house. Request full refund of original $3500 + $279.22 for new damper + $400 paid to tradesman to install damper and inspect/camera chimney.