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Find a Location

Pier Cleaners has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Pier Cleaners

      50 High St Wakefield, RI 02879-3174

    • Pier Cleaners

      165 Tower Hill Rd Wakefield, RI 02879

    • Pier Cleaners

      165 Granite St Westerly, RI 02891-8003

    • Pier Cleaners

      80 Stonington Rd Mystic, CT 06355-2965

    • Pier Cleaners

      15 Mohegan Ave New London, CT 06320-8100

    Business ProfileforPier Cleaners

    Dry Cleaners
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Pier Cleaners has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Pier Cleaners

        50 High St Wakefield, RI 02879-3174

      • Pier Cleaners

        165 Tower Hill Rd Wakefield, RI 02879

      • Pier Cleaners

        165 Granite St Westerly, RI 02891-8003

      • Pier Cleaners

        80 Stonington Rd Mystic, CT 06355-2965

      • Pier Cleaners

        15 Mohegan Ave New London, CT 06320-8100

      Location of This Business
      50 High St, Wakefield, RI 02879-3174
      BBB File Opened:
      11/7/2005
      Years in Business:
      37
      Business Started:
      1/28/1987
      Business Incorporated:
      1/28/1987
      Type of Entity:
      Corporation
      Number of Employees:
      10
      Alternate Business Name
      • Kingston Cleaners Inc
      • Suburban Cleaners of Westerly
      Business Management
      • Mr. Larry Fish, President
      Contact Information

      Principal

      • Mr. Larry Fish, President

      Customer Contact

      • Mr. Larry Fish, President
      Additional Contact Information

      Fax Numbers

      • (401) 783-8337
        Primary Fax

      Phone Numbers

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/19/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      Hello, spring of 2023 I sent out a cashmere ***** colored sweater out to be dry cleaned. The sweater was purchased by my teenage daughter with her hard earned money from the summer before. She loved that sweater and she was so proud of herself that she purchased it by herself for $100 dollars from Bloomingdales. Well I sent it out to Pier Cleaners and when they dropped it off my daughter looked at it and almost cried when she saw that the sweater had been shrunk to the size of a belly shirt. I called Pier Cleaners and was connected to ****** the route manager. He said **** our delivery man would come right away and pick up the sweater and they would see if their was anything they could do. They sent it back and admitted there was nothing they could do. I said to ****** in a phone call that I wanted a reimbursement bc it was my daughters money. ****** said he would snail mail me the complaint form and they would reimburse us Well after many phone calls for months he never sent forms. Just last week I talked to him and he said He would email me the forms immediatly but they never came. I called him one last time and said I would publish a bad review and contact BBB. I hate being made a fool of but considering this $100 is my daughters hard earned money I am really upset and at this point I just want a check made out to my daughter for a refund non of this bs about forms to fill out that never show up. We were good customers even though occansinly we would get back worse items than we had sent out. Everyone I talked to about my experience confirms that Pier Cleaners is not a trustworthy business Please help me get back my daughters sweater and quell my feelings of being made a fool. Thank ***** much for your time.

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Janis R.

      1 star

      09/05/2022

      The worst place ever! ****** treated me with disrespect today on the phone saying that when she worked in another place years ago that closed down, I told the manager that she cut the pocket of my very expensive coat. It is reversible and could NEVER get my white sleeves clean at the other place. ****** did cut my coat pocket which is unfixable, or someone who worked with her did it and she knows who it was. She has held a grudge for several years and today told me to go elsewhere! She currently works at Pier Cleaners and is a slob! She put my clothing in the bag damp! She did NOT follow the instructions on their website and left my t-shirts out to dry that did NOT dry! I went to pick up these clothes and had to wait until the other girl put my t-shirts in the dryer. I got home and they were still wet on the sleeves! 100% cotton should dry! I had to wear damp t-shirts to bed! ******** who answered the phone today hung up the phone on me! I am 66 years old, disabled, handicapped, have a broken pelvis and clavicle, and have to be treated like that? NO! NOT ME! open and operate a successful janitorial cleaning company, and have NEVER been treated so rudely! ****** needs to get fired! *She is gossiping about me behind my back, slandering my name, and defaming me! *Bullying is not legal either! The place is tiny and filthy! Their fans are blowing filthy black dust. The *** needs to go in there and shut them down! My clothes came back a mess in the bag. They were all inside out, folded without care, and thrown in the bag. ****** is a treacherous person and evil! I told her that I tried to get their delivery person to pick up and deliver my laundry. She told me that they would not do it because I always complain. I was told by someone else there that they will not pick up or deliver to me if I did not send out a load every week. She told me that it was every two weeks. She is a roadblock to success! They also are RIDICULOUSLY EXPENSIVE! One load of whites was $23.00!

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

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