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Business Profile

Window Installation

The Window Source of R.I.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.5

Average of 2 Customer Reviews

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Review Details

  • Kathryn Z

    Date: 11/12/2024

    10 stars! I truly dont know where to begin with how WONDERFUL Window Source of RI/the Puopolo family is. Everyone from ** was timely, professional, had quality products, were reasonably priced, and has skilled in-house installers (not outsourced)- simply put. ******* and his dad are lifelong window-ologists, paired with Aleea as the logistics pro, and the skilled installers- they truly the most dynamically fantastic window professionals. Thank you all - from our family to yours!

  • Essie D

    Date: 05/17/2023

    From Day One, there have been problems. I had a sealed Oriole window in my kitchen, so called Window Source of RI. They sent out a rep to see the window and I said because of a spinal fracture I wanted a half and half window that would be easier for me to lift. Despite that, he ordered an ****** and when the installation crew showed up, I had to reject it. So a half-and-half window was installed. This is a ceiling-to-floor window and I had to step on the sill of the bottom half in order to close the window, but then I could not lock it because the two halves didn't meet completely. Today I was asked to pay $200 for a re-install. Thankfully, the two guys did a great job. The windows lock now. My complaint is not about the installation, but rather about the $200 I was charged when this has been a nightmare from Day One. My advice to the company is install correctly the first time and your customers will be a lot happier. Secondly, don't charge a customer to replace a ******************** for a job that was done poorly by your staff!

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