Complaints

This profile includes complaints for Navigant Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Navigant Credit Union has 20 locations, listed below.

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  Navigant Credit Union

  1005 Douglas Pike Smithfield, RI 02917-1206

• 

  Navigant Credit Union

  135 Danielson Pike Scituate, RI 02857

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  Navigant Credit Union

  172 Main Street Wakefield, RI 02879

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  Navigant Credit Union

  1005 Douglas Pike Smithfield, RI 02917

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  Navigant Credit Union

  185 Front St Lincoln, RI 02865-2074

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are refusing to change my loan date to the first on the month when I was mislead to believe that my due date for my payment would be changed when I had agreed to make three monthly payments in a row to reconfigure and move the amount in arrears to the end of the loan. When I had approached them January of 2023 I was told by multiple reps that this was not possible but they did and now I am being told that the due date for the payments have not been changed as discussed over the phone.

  

  Business Response

  Date: 03/29/2024

  Please see the attached letter in response to this complaint.

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/23/2024 the Navigant Credit Union fraudulently made a withdrawal from my checking account on a loan which had been paid off and the account closed. When I discovered the theft today, I logged into their app and noticed a pending credit dated 4 days from now for the amount of the fraud. Since the loan account was closed when the loan was paid off on 1/23/2024 (a car loan, and title was received in the mail weeks ago), the fraudulent entry and pending credit are posted in another account. Their excuse that the systems don't communicate is likely false, but if not, then in violation of banking regulation. I am seeking restitution of the amount stolen, plus penalties of all interest paid during the duration of the loan and any other amounts as allowed by law.

  

  Business Response

  Date: 03/11/2024

  Please find the attached as Navigant Credit Union's response.

• Initial Complaint

  Date:07/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had financed my car in November of 2022. I had wire transferred ****** dollars from my bank north east credit union to them I order to finance my current vehicle *** shortage 2023. They has used this money down to finance me through Navigate credit union. Speaking to navigate multiple times starting in January no one seems to know where this money had gone as the lender stated they dont have record of this payment. I would like to understand what had happen to the ****** used for financing.

  

  Business Response

  Date: 08/04/2023

  Please find our response attached.  Thank you.

• Initial Complaint

  Date:07/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Have been dealing with *****************************. He has been looking in and out of my account changing things with out my permission. Now he has removed my Overdraft Priviage. I did not tell him it was ok to do that. He has been no help to me and making my life h*** He has also allowed his bank to discriminate against me and my husband for us being part of the LGBTQIA community. Aslo the *** ******* knows about what has been going on. She has been tagged in all the emails.

  Customer Answer

  Date: 07/19/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 07/21/2023

  This constitutes Navigant Credit Unions (Navigant) response to the above-mentioned complaint received by your office from *************************** on July 8, 2023, and received by our office on July 19, 2023.  

  While Navigant prides itself on providing the best service it can to its members, Navigant has many regulatory obligations, particularly relating to consumer protection.  ******************** incessant demands to restoreoverdraft privileges on his new checking account conflicted with such regulatory obligations.  ******************** was repeatedly informed as to why the overdraft privilege was removed from his new checking account. Indeed, ******************** was re-provided with the disclosures he was given at account opening which indicated that overdraft privilege was not a right, but rather provided at Navigants sole discretion.  As a result of ******************** improper use of the privilege, Navigant exercised its discretion to discontinue it. 
  
  As to ******************** unfounded claims of discrimination, Navigant vehemently denies any and all such allegations of wrongdoing.  Indeed, four days after the filing of his complaint with the BBB, ******************** sent an apology email to Navigants legal counsel. We consider this matter closed.

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a fraud claim on a check I did not write and the bank refuses to give me my money back. Banks and credit card agencies are supposed to back the money people keep in them and they are not doing what they are supposed to do

  

  Business Response

  Date: 11/18/2022

  To summarize the attached letter written in response to ****************** complaint, we believe that the check in dispute was a valid instrument created by ****************** to pay for services that she requested.  Based on the facts gathered in our investigation, ****************** allegation that fraud was committed is unsupportable,therefore Navigant cannot refund the money. I hope that the information contained herein provides you with satisfaction that we have researched this matter thoroughly and fairly.

  Please feel free to reach out to me with any questions.

  ***** Der *********

   

• Initial Complaint

  Date:10/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank account linked to my loan at Navigant was compromised. This required me to close the account and reopen another. This delayed one of my automatic payments to Navigant. I received a call and made a payment and an additional payment online to be caught up. According to Navigant, they never received the payment. This was not a check, but an automatic payment from my bank to Navigant credit union as the payer. Navigant stated they had no record of the payment. I provided bank statements and a letter from ************* stated the payment was in fact deducted from my account and paid to Navigant. I have made several calls and send emails with no resolution.

  

  Business Response

  Date: 10/31/2022

  As noted in the attached letter of response, after reviewing the complaint, we contacted ****************** by phone on October 28, 2022, the date that the complaint was received from the Better Business Bureau.  In that conversation, we offered the following:
  
  In that the Dapontes have been members of Navigant since **** (their account was acquired with Columbus merger), and they have paid as agreed up until this one disputed payment in question, Navigant will make the November 23rd payment (reverse any late charges and correct credit bureau reporting if required) bringing the loan up to date as a courtesy given the long-standing relationship and payment history.

  ****************** understands that Navigant has not received the November 23rd payment and she will make an effort to research the matter with Citizens to try to track it down.

  ****************** can contact ********************* in Navigants Retail ********************* *************) should she need assistance in researching this issue with Citizens Bank.
  In the event Citizens can locate the funds, ****************** can reimburse Navigant Credit Union.

  In summary, we hope that the information contained herein provides ****************** with satisfaction that we have researched this matter thoroughly and provided her with a suitable resolution.  We thank ***************** and her husband for banking with Navigant and hope that they will continue to consider us for their future banking needs.  If she has any additional questions or concerns, please have her contact me directly.