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Business Profile

Computer Software

Quadient USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was researching meter companies ,to help with mailings I do for my business. I received a call from Quadient, who offered me a 12 month rental of a meter machine and was told all I had to do was connect the meter to my WIFI. After waiting 10 days to receive the meter ,I received it and attempted to connect it to my WIFI. My WIFI wouldn't connect to the meter. I contacted the company the following morning to ask for a return label. I was told I would be receiving a call back from a different department that would be able to assist me with this. I received a call that day from this different department. Again, I explained I was unable to connect to my WIFI and would like a return label so I can return their meter. I was told I would receive an email and must fill out their form and from there would have to wait **** weeks to receive a return label. This is a scam ,I just want to return the meter and be done with this company. I am hoping upon your due diligence looking into this company you can have them just send a return label . The company was trying to blame me for not being able to connect my WIFI,I told the person on the phone I tried and didn't have the time to stay on hold with their IT departments to spent my day trying to get something working that I was told you just plug the 1 connection into my WIFI modem .

Quadient USA, Inc. is NOT a BBB Accredited Business.

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