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Find a Location

Textron World Headquarters has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforTextron World Headquarters

    Helicopter Parts
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Headquarters
    40 Westminster St # 500, Providence, RI 02903
    BBB File Opened:
    9/10/2017
    Years in Business:
    56
    Business Started:
    10/4/1967
    Business Incorporated:
    10/4/1967
    Type of Entity:
    Corporation
    Number of Employees:
    36000
    Alternate Business Name
    • Textron Inc

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/17/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a 2021 Tracker 570 ATV from Cabelas in ****************, ** on May 22, 2021. When I went to pick it up it had a flat tire and was hard to shift. The service department there said the tire just needed air and that the shifting was normal. I took it in after the break in period to be serviced on June 18, 2021, to Bass Pro in *******, ** (same company as purchased through). When I picked it up there was oil on the platform under the engine. They said they had spilled some oil. After I got it back I only drove it a couple times. I took it back September 30, 2021 to check the oil as it seemed to be leaking. They found they had stripped the plastic oil cap and replaced it. The repair service department drove it quite a bit to make sure it was not leaking. They thought it was shifting hard and called the Tracker technician to see if it should shift that hard and he said no. I left It there to be worked on September 30. I called several times to follow up and they were waiting on the technician consultation and parts. It got done February 24, 2022. When I went to pick it up the tire was flat. They found it needed to be replaced so I left it there. The tire was replaced and I was finally able to pick up on April 5, 2022. I am asking for an extended warranty as they had it in the shop over 6 months. It came with a one year warranty which will expire May 22, 2022. I would like at the very least a 6 month or 12 month extra warranty as I lost over 6 months use. I feel like this is a lemon as I am still unsure if it sounds right. If I could get my money back and return it that would even be better. I have talked to the service area and to a customer service person at ******************** about a minimum of an extra 6 month warranty and have not gotten anywhere! I am asking for your help on getting this resolved. The person I talked to at Textron was ******* at **********. Thanks, ***********************
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sarah G

    1 star

    09/27/2023

    I bought an Arctic Cat Alterra June 2022. Recalls, 16 months and only 260 gentle miles later it has a bunch of issues. One massive safety issue, you can turn off the ignition and remove the key and it continues to run. The emergency stop, stops the engine, but the display remains on. You have to disconnect the battery to turn it off. I've tried multiple times to get customer service help. Email, phone, ******** post, and messenger. Email told me to get a part and closed the case, even after I asked for a manager. They had a parts person call me, left me a message, and then I left one, but heard nothing back. ******** and messenger have gotten no response. I feel I got a lemon and no one at the company is willing to help. I just want to be able to speak with someone who can help me.

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