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Bank

Citizens Financial Group, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB
Visit Website(401) 456-7000Email BusinessWrite a Review

About

Important information

Overview

Headquarters

Citizens Financial Group, Inc.

1 Citizens Plz

Providence, RI 02903-1344

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Citizens Financial Group, Inc. has 1138 locations, listed below.

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    BBB Accreditation & Rating

    Citizens Financial Group, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    More InformationWhy choose a BBB Accredited Business?

    BBB Rating

    A+

    Reasons for rating

    • Customer Reviews are not used in the calculation of the BBB Letter Grade Rating.
    More InformationHow are BBB ratings calculated?

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    About This Business

    Citizens Bank provides personal and business banking services, including checking and savings accounts, credit cards, student loans, and retirement planning. The company assists clients with services such as cash flow management, loan access for personal, student, and auto needs, home equity lines of credit, and investment services. Additionally, Citizens Bank offers digital solutions for banking, such as online services for credit cards and mortgages, and features like Round Ups for savings. For customers seeking financial planning, they offer personalized sessions with bankers to develop tailored financial strategies. The business provides services to residential and commercial customers.

    BBB Accredited Since: 4/11/2019

    Years in Business: 155

    Products and Services

    Checking Accounts, Savings Accounts, Money Markets, Home Equity Loans, Mortgages, Student Loans, Student Checking, Home Equity Lines of Credit, Business Banking, Commercial Banking, Investing, Wealth Management, Auto Loans, Brokerage Services, Business Checking, Business Credit Cards, Business Lending, Business Savings, Cash Management, Certificates of Deposit, Credit Cards, Employee Benefits, Graduate Loans, Home Equity Line, Home Loans, Insurance Protection, Investment Management, IRA Savings, Merchant Services, Money Market Accounts, Parent Loans, Payroll Services, Private Banking, Refinancing, Undergraduate Loans, Business CDs, Business Loans, Business Money Markets, Home Equity Line of Credit, Insurance, Mortgage Refinancing, New Construction Loans, Nonprofit Checking, Paycheck Protection Program, SBA Loan

    Business Details

    Local BBB:
    Better Business Bureau in Eastern MA, ME, RI & VT
    BBB File Opened:
    1/28/2003
    Business Started:
    1/1/1871
    Date of New Ownership:
    9/29/1995
    Business Incorporated:
    6/17/1985
    Type of Entity:
    Corporation
    Alternate Names:
    Citizens Financial Group
    Investors Bank
    Franklin American Mortgage
    Charter One Bank
    CCO Mortgage
    Citizens
    Citizens Leasing
    Citizens One
    Citizens One Mortgage
    Citizens One Student Loans
    Citizens One Personal Loans
    Citizens Bank
    Charter One
    Business Management:
    Mr. Bruce Van Saun, Chairperson/CEO
    Mr. Scott A Jackson, Customer Relations Manager
    Number of Employees:
    20000

    Additional Contact Information

    Principal Contacts
    Mr. Scott A Jackson, Customer Relations Manager
    Customer Contacts
    Ms. Susan Brown, Operations Specialist
    Fax numbers
    Other Fax: (203) 234-6576
    Other Fax: (860) 685-8810
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    Additional Phone Numbers
    Other Phone: (401) 456-7000
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    Additional Email Addresses
    Primary: Email this Business
    Additional Websites
    en.wikipedia.org/wiki/Cit...
    citizensone.com/
    citizensbank.com/homepage...
    Social Media

    Licensing information

    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

    Additional Information

    Other Resources
    Federal Deposit Insurance Corporation - Boston Area
    Boston Area Office
    Braintree MA 02184
    Phone Number: 781-794-5500; 866-728-9953
    http://www.fdic.gov/
    [email protected]
    Rhode Island Department of Business Regulation (RI DBR)
    1511 Pontiac Ave
    Cranston RI 02920
    Phone Number: 401-462-9500
    Fax Number: 401-462-9532
    http://www.dbr.ri.gov/
    Program Participation
    BBB Community Patrons
    BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

    BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.
    Business Categories
    Bank, Financial Services, Loans, Consumer Finance Companies, Mortgage Lenders, Mortgage Banker, Banking Services

    Latest Reviews

    • Carla k

      "Literally the worst bank I've ever dealt with. They closed my checking account without notifying me and I had to find out when I went to make a loan payment." ... Read full review

    • Essence D

      "The manager there is very unprofessional, lacks customer service skills, and is a liar. Don't waste you time visiting this location if you choose one of the few Citizens banks thats still in business." ... Read full review

    • Kamran A

      "This bank is not a bank it is a THIEF! You work hard for your money and this bank keeps charging you overdraft fees and then you account goes negative then any transaction after that its another overdraft fees overdraft!" ... Read full review

    View all Reviews

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