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Find a Location

Dorman's Auto Center, Inc. has 1 locations, listed below.

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    Business ProfileforDorman's Auto Center, Inc.

    Auto Repair

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Dorman's Auto Care, Inc. is a full service auto repair and body shop. The business also sells used vehicles.

    Business Details

    Location of This Business
    434 Prospect Street, Pawtucket, RI 02860-6272
    BBB File Opened:
    3/2/1995
    Years in Business:
    34
    Business Started:
    1/1/1990
    Business Incorporated:
    8/11/2000
    Type of Entity:
    Corporation
    Number of Employees:
    20
    Business Management
    • Mr. Antonio Albuquerque, President
    • Ms. Doreen Albuquerque, Manager
    Contact Information

    Principal

    • Mr. Antonio Albuquerque, President
    • Ms. Doreen Albuquerque, Manager

    Customer Contact

    • Mr. Antonio Albuquerque, President
    • Ms. Doreen Albuquerque, Manager
    Additional Contact Information

    Fax Numbers

    • (401) 726-8059
      Primary Fax
    • (401) 728-4429
      Other Fax

    Phone Numbers

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/10/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a vehicle January 30, 2023, without purchasing a warranty since the truck I purchased reciently passed inspection per Dormans, trusting I wouldnt get scammed and trusting the salesman would sell me a reliable car. From 1/30 to 2/10 (less than 2 weeks) I called the ********* location due to having multiple issues with the new vehicle I just purchased. I brought these issues to the dealers attention 3 times within 2 months, focusing on the fact the transmission is about to blow. Dormans made me feel like an inconvenience every time. The first time I brought my truck in had to do with a sensor that was broken. After a few days, the sensor kept coming on as an error so I brought the truck back. The second time I was hoping that the sensor would be fixed along with the slipping noise I kept hearing. The slipping noise was my main concern, as I kept telling the front associate that I strongly believe that the transmission is going. My personal mechanic wrote up a list of issues the truck was having and I brought that to Dormans, the third time. On the list included an issue with the transmission. Ignoring the fact that there was an issue with the transmission on Dormans end, I got the truck back and started driving it. Being 4 months pregnant, the transmission blew and I was dangerously stuck on the side of the road for hours. After bringing this to Dormans attention, they told me that they would split half the cost with me. For 4 business days, I was jerked around, never called back, I spoke to **** (the owner) today for the first ********* proceeded to talk over me with such disrespect & ignorance. I voiced my concerns & how I feel I should not have to pay at all since I got screwed in the first place in which they were well aware of from day one. This issue was brought to the shops attention multiple times, but they kept dismissing me. **** ended the conversation with him wishing me a great life & hung up on me. Disgusted is an understatement.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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