About

Local BBB:

Better Business Bureau in Eastern MA, ME, RI & VT

BBB File Opened:

4/2/2008

Business Started:

1/1/1846

Business Incorporated:

11/20/2017

Type of Entity:

Limited Liability Company (LLC)

Alternate Names:

Cross Branded Products

Business Management:

Mr. Michael Foley, President

Ms. Jennifer LaCasse, Director of Marketing

Emily Short, Manager

Number of Employees:

900

Additional Information

Refund and Exchange Policy

The business states their return policy is; 

All Cross-writing instrument mechanisms are unquestionably guaranteed against mechanical failure, regardless of age.

Mechanical failure is defined as a defective product or a product unable to function as a result of construction or workmanship when used in accordance with the Care & Use Instructions.

A.T. Cross has the right to determine if the item is mechanically defective and, at its option, able to be repaired or replace it with a similar or equivalent item.

If we are not able to repair and or replace a Gift Card will be issued for the value of the writing instrument. Please allow 2 weeks processing time.

Defective product must be returned to A.T. Cross at customer’s expense (shipping and insurance fees), plus there is an additional $20.00 processing fee per each return.

Customers are advised to obtain insurance against loss or damage when shipping products to A.T. Cross. Without proof of shipment, Cross cannot replace product it does not receive.

Exclusions from warranty include 

• Normal wear and tear, stains, discolorations, or scratches. Damage caused by any accident, fire, theft, flood, or other causes beyond our control.
• Damage caused by ink leaks to textiles, apparel, or other personal property.
• Damage caused by misuse, abuse, and/or negligence such as Pocket Clips, Black/Gold Tops and also engravings, damaged fountain pen nibs, emblems and other customized decorations
• Damage resulting from repairs or manipulations carried out by unauthorized or non-qualified repair/service personnel.
• Damage caused by the use of refills or ink cartridges other than those produced by Cross. Leads, erasers and ink refills exhausted in the course of normal use.

A.T. Cross Company retains the right to modify the terms of our warranties.

Cross Tech2, Tech3+ and Tech4 are unquestionably guaranteed against mechanical failure, regardless of age, as outlined by the Cross Writing Instruments Full Perpetual Mechanical Warranty Guarantee above. Applicable to the passive stylus tips in Tech2 and Tech3+: In no event shall Cross be liable for incidental or consequential damages of any kind or character including, without limitation, physical damage to the surface of hand-held PCs, cell phones, smart phones or other electronic devices. Some states and jurisdictions do not allow the exclusion of incidental or consequential damages, so the above exclusions may not apply to you.

All Cross branded leather accessories and journals are unquestionably guaranteed against mechanical failure and defects in workmanship for two years from the date of purchase. Any Cross accessory deemed mechanically defective under this warranty will be replaced when sent to A.T. Cross by the customer. Any such product that is no longer in production will be replaced with a comparable Cross product. Postage and insurance are the responsibility of the customer, and a processing fee applies. Customers are advised to obtain insurance against loss or damage when shipping products to A.T. Cross. Without proof of shipment, Cross cannot replace product it does not receive.

Exclusions from warranty include: Parts damaged from impact, unreasonable use or obvious abuse. Discoloration due to aging or other deterioration of the leather wrapping. Materials which become worn in the course of normal use. Logos, personalization, and other decorations.

Business Categories

Pen Manufacturers