Business ProfileforHayward Pool Products

I have a Hayward Pool Cleaner that I have not used for the last few months. I reached out to Hayward on 11/20/23 and spoke with ***** in regards to my pool cleaner that was only be used in my pool for about one year. We discussed the issue of the pool cleaner having issues moving and he advised me that the cleaner has a 3 year parts warranty and a one year labor warranty. With that being said he was having a manger call me. On 11/22/23 I heard from a supervisor named ***** by email. He asked me to send him some pictures of the pool cleaner so he could assist with the issue. He emailed me back the pictures showed wear and tear on the cleaner beyond normal limits. He said the cleaner cant and wont move in the water with the condition that its in.He suggested was to replace the bottom body known as the Propulsion Kit - part number Axv925ccwht. This part is almost $300; close to the price of a new pool cleaner. I contacted ***** to ask to have that part sent to me since the cleaner was only used for about one year in my pool and my pool is tiny so having wear and tear beyond normal limits makes zero sense under the circumstances. Despite multiple emails trying to get him to respond to me I didnt hear back from him until about ten days later. At that point he refused to send me the kit.I wrote him back multiple times telling him that was unacceptable as the pool cleaner was only about one year old and he ignored me and never wrote back.I planned on doing this complaint sooner but had been sick for a while and was unable to do so.I have spoken to others at Hayward who were wonderful people and would go out of their way to make a customer happy but then you meet a person like ***** who just dismisses you and is unprofessional in not returning emails/calls.Thank you.