Business ProfileforLangway Toyota of Newport

On July 21, 2022, I took my Rav 4 in for routine service. (As an aside, I have previously purchased a car at this dealership, but bought this one used, elsewhere.) On July, 22, I noticed that my license plate rims had been removed and replaced with ********************** Toyota rims without my knowledge or approval. I called the dealership on the 22nd to have my old rims replaced and ultimately spoke with the service manager. He acknowledged that I should have been informed of the switch, indicated that my rims had been thrown out, and agreed to reimburse me for new rims. He then said that he believed that Mr. ********************** would no longer want to service my vehicle. On July 28th, I brought the receipt ($14.42) for replacement rims to the dealership with a request for reimbursement and asked that it be given to the service manager who was not available at the time. I have not received reimbursement.On August 9, 2022, I sent a letter to Mr. ********************** to express my concern that a small matter had been escalated, asking for his attention and response. I have received no response. I am aware of the numerous customer service awards this dealership has received and I am at a loss to understand why I have received this treatment. It was unwarranted and inappropriate.I can absorb the small cost of license plate rims. I can find another dealership or other mechanic to service my car. But I cannot understand why I have been treated in this manner, nor do I want the practice and behavior to extend to others. Please advise as to any additional steps I can take to reach better resolution. (I do have a copy of the receipt on my phone, but have not been able to attach it. I can get assistance with this if necessary.)Thank you for your consideration and assistance.