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Find a Location

Hyundai of Newport has 1 locations, listed below.

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    Business ProfileforHyundai of Newport

    New Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1133 W Main Rd, Middletown, RI 02842-6337
    BBB File Opened:
    1/1/2007
    Years in Business:
    17
    Business Started:
    1/1/2007
    Type of Entity:
    Sole Proprietorship
    Number of Employees:
    14
    Business Management
    • Mr. Jon Narcessian, General Manager
    • Mr. Greg Slater, Customer Contact
    Contact Information

    Customer Contact

    • Mr. Jon Narcessian, General Manager
    • Mr. Greg Slater, Customer Contact

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/13/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Newport Hyundai 10/12/2023 I paid over $1,000 between labor and parts.Newport Hyundai diagnosed my car as having a clogged Turbo intercooler and leaking oil from Valve cover gasket.They stated valve cover gasket and intercooler were replaced (valve cover gasket covered under warranty with $100 deductible...intercooler not covered under warranty and paid out of pocket)I dropped car off at 1pm EST on 10/12/2023 and was picked car up at 5pm EST after service department stated vehicle repairs were complete.As soon as I left parking lot the car was making weird noises...I went back to dealership, but service was already closed for the day...I called, but no one answered and no way to leave voicemail.I drove the car 45 minutes home and smelled burning oil most of the ride also as well as this terrible noise coming from front end of car.I inspected vehicle when I arrived home and found that my car was damaged in front bumper (no damage previously) and part of front bumper was rubbing ground making loud noise.I opened the hood and found oil spraying on my underside of my hood and my engine was covered in oil.I called Newport Hyundai back the following morning at 8:30am EST on 10/13/2023 and have been going back and forth arguing with them for hours to pick up my vehicle (they asked me to drive it back in 45 minutes away while leaking oil in its current condition)...I refused as I do not believe the vehicle is safe and finally stated a tow truck would come within 30 minutes to pick the car up...I called numerous times and left voicemails as no one answers their phone and car was finally picked up by tow truck at 1:45pm EST (**** hours after...most of the day is gone so I doubt I will get my car back today or anytime soon)My car is in worse condition than when I originally dropped it off...I want the repairs done correctly and tested to verify they were actually done and I'd like my money back for the hassle and inconvenience and complete failure by dealership.
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    Customer Reviews

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    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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