Business ProfileforNewport Hotel Group

I was make a reservation for this hotel , The website this show is very beautiful hotel beautiful view **** service . When I went there I did shock The hotel is look like very old from Outside And look like the mood outside . When I went there my family gets shocked no pool he was close no Internet. I asked them to give me money money back because the hotel is **** saint pixar what's IC now They refuse they say have to cancel 7 days before . I make reservation for 3 nights Last night's meant today you are storm here raining windy All the pool close in and out My kids didn't do anything it's not things to do crying I told them to give me my money back for this last nights I want to leave my kids they have nothing to do . They say no we don't give you money back you have to cancel 7 days before I told them why I have to pay much money for nothing . Most the people in hotel deliver the hotel almost empty I don't know if they get money back I don't know what they do because it was bad weather the area A new pool in is close inspection closed. One lady front of me she was new check in her hair she told them if the guy's the pool doesn't open you gotta give me my money back They say yes to her Front of her I told them why didn't call her you need to 7 days cancelation before. And she was quiet she called her manager and he said no but you don't give him money back. I don't know properly my English is okay probably my skin is different color but they don't help me they don't want to do anything to me to give me my money back I leave the hotel The night before because it's nothing to do here and you say no we're going to charge You. I call you guys please if you can help me to get my money back for my last day. You can look the pictures what I upload And the picture what they have in the website www.oceanmistcapecod.com