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About

About This Business

GEM provides HVAC, plumbing, drain, and electrical services. The company offers repair and installation services for HVAC systems, plumbing, drains, and electrical systems. GEM assists clients with scheduling services, providing live support, and addressing emergency needs 24/7. The company also offers financing options for installations and energy upgrade rebates in partnership with Mass Save®. Customers can utilize various service plans, which include around-the-house maintenance tune-ups to ensure home systems operate efficiently. The company’s team includes multi-licensed technicians who are available for same-day service. The business provides services to residential and commercial customers.

BBB Accredited Since: 3/18/2005

Years in Business: 77

Products and Services

Plumbing Services, Heating Services, Lennox, Mitsubishi, Fujitsu, Bradford White, Pentair, American Plumber, HTP, American Standard, AO Smith, Kohler, Locinvar, Rinnai, Symmons, Moen, Niagara, Noritz, Navien, Rheem, Grundfos, Grohe, US Boiler Company, Taco, danze, Gerber, Fernox, Delta, Mitsubishi Electric, SlantFin, ecobee, Aprilaire, Buderus, emme, nest, Trane, Viessman, York, Cooling Services, Drain Services, Electric Services, Water Quality, AC Maintenance, AC Repair, AC Replacement, Air Conditioning, Bath Remodel, Boilers, Commercial Drain Cleaning, Commercial Electrical, Commercial Fire Protection, Commercial HVAC, Commercial Indoor Air Quality, Commercial Plumbing, Drain Cleaning, Ductless Mini-Split Systems, Ductwork Installation, Electric Water Heaters, Electrical, Electrical Installation, Electrical Maintenance, Electrical Panels, Electrical Repair, Emergency Electrical, Emergency Plumbing, EV Car Charging, Frozen Pipes, Furnaces, Garbage Disposal, Gas Detectors, Generators, Geothermal, Heat Cabling, Heat Pumps, Heating, HVAC Emergency, HVAC Maintenance, HVAC Repair, HVAC Replacement, Kitchen Remodel, Leak Detection, Lighting, Mechanical Industrial, Oil-to-Gas Conversions, Outlets, Packaged HVAC, Plumbing, Plumbing Installation, Plumbing Maintenance, Plumbing Repair, Radiant Heating Systems, Septic Tanks, Sewer Lines, Smoke Detectors, Sump Pumps, Surge Protection, Tankless Water Heaters, Water Heaters, Water Treatment, Well Systems, Wiring

Photos and Videos

  • image description not provided by submitter

Business Details

BBB File Opened:
4/11/2005
Business Started:
1/1/1949
Business Incorporated:
4/5/1982
Type of Entity:
Limited Liability Company (LLC)
Alternate Names:
Gem Plumbing Heating Cooling
GEM North Shore
GEM Home Services
Gem Plumbing & Heating Co., LLC
Business Management:
Mr. William Haynes, Chief Marketing Officer
Mr. Larry Gemma, Owner
Mr. Joseph Andrade, President/General Manager
Ms. Kate Rosen, Marketing Director
Mr. Joshua LeBlanc, Vice President of Marketing
Mr. Brad White, Regional Manager
Ms. Connie Robitaille, Administrative Assistant
Number of Employees:
500

Additional Contact Information

Principal Contacts
Mr. Larry Gemma, Owner
Ms. Kate Rosen, Marketing Director
Mr. Joshua LeBlanc, Vice President of Marketing
Ms. Connie Robitaille, Administrative Assistant
Customer Contacts
Ms. Jennifer D'Ambra, Administrative Director
Ms. Kate Rosen, Marketing Director
Mr. Joshua LeBlanc, Vice President of Marketing
Mr. Brad White, Regional Manager
Fax numbers
Primary Fax: (401) 528-1976
Additional Phone Numbers
Other Phone: (877) 436-7586
Other Phone: (401) 867-5309
Other Phone: (508) 324-6337
Other Phone: (781) 941-2525
Other Phone: (401) 543-2843
Other Phone: (833) 222-2953

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Additional Information

Payment methods
  • Cash
  • Check
  • American Express
  • Discover
  • MasterCard
  • Visa
  • Western Union
Other Resources
Rhode Island Contractors' Registration and Licensing Board
560 Jefferson Blvd Suite 200
Warwick RI 02886
Phone Number: 401-921-1590
Fax Number: 401-889-5533; 401-889-5535
http://www.crb.ri.gov/
[email protected]
Rhode Island Department of Labor and Training
1511 Pontiac Avenue
Cranston RI 02920
Phone Number: 401-462-8000
Fax Number: 401-462-8872
https://dlt.ri.gov/
[email protected]
Program Participation
BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.

Latest Reviews

  • Paul C

    "When dealing with salesman make sure you get everything in writing that I include any rebates you might get"

  • Bob F

    "I recently called Gem to check my furnace that powered up but failed to ignite the gas. Two men came to the house and diagnosed the problem." ... Read full review

  • John S

    "While the techs who arrived at my house were nice and were able to diagnose the issue, GEM's combination of egregious pricing alongside lack of transparency in pricing is absurd. They quoted over 2500 for a furnace gas valve replacement."

View all Reviews

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