Business ProfileforSwarovski North America Limited

My wristwatch battery was out and had a lifetime battery warranty. I visited Swarovski at the *************, MD and the lady in front went into the back office just to come back to say the manager is the one to authorize the battery change and she just left. I went back this Friday and was told the manager left 30 minutes ago. The time was 5.24pm. I asked what the hours were to get to see the manager and was told 11am-5pm. The next day Saturday, I got there a little after 12pm, and spoke to the manager, I told her my watch needed a battery and I had been in 2 times prior. She seemed nonplused as she proceeded to tell me it will take 4-6 weeks and I will need to bring the original box that it came in. I informed her I had been there 2 years prior and the then manager had given me the option of sending it out for 4-6 weeks or going to the watch repair shop in the mall 3 or 4 shops away and bringing the receipt back to him. I chose the 2nd option as this was my day to day watch. I informed Ms. ********* she initially declined to say her name and wouldn't spell it. She insisted that I will have to get the box at home and come back. I told her I had been there on 2 separate occasions and had not been advised at both times. She maintained that it had to be sent out and they couldn't allow it be repaired at CJ's for the pressure seal. I informed her that if that was the case the pressure seal had already been breached as I had had the battery changed 2 years prior. As she was not bulging I left to have my battery replaced. Came back to let her know it had been fixed and was working and had cost $15. She appeared very disinterested in her work and when I let her know I will be making a formal complaint she just shrugged her shoulders.