Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have worked with *** 1.5 yr ago on kitchen remodel. Decided to ask him about doing job on water damaged enclosed deck. Ins. claim initially came back for $11k. *** agreed, **ntract signed. After opening walls, serious damage un**vered. *** requested meeting with ins. adjuster.Insurance payout $21k Deposit $6k Day 1 day *** did not stay while his employee worked demo **** daughter came to help for a **uple hours *** returned to assess & clean up waste Charged $95/hr for 3 men/ 4hrs 12hrs work btwn 3 men is inaccurate *** requested 2 addtl meetings after demo After getting addtl $10k totaling $21k for the full job. *** agreed to job. Couple weeks later - *** requested another meeting. *** advised that $21k would not work & would need more money. Became pushy about using his public adjuster. Asked to work with the ins. adjuster to get more money. I did not feel **mfortable with how the situation was going. *** said that I **uld let him know in 3 days if I wanted him to **ntinue the job. I advised him that day I was no longer interested. He advised that he has 30 days to return deposit. Charged $95 each for initial ******************** *** requested meetings Never notified of **nsultation fees nor where they in signed **ntract *** aggressively kept trying to get more money from ins ** *** 2x said he would take the job, then **me back saying more money needed I have had 2 **ntractors **me out for quotes Both quoted within the same ballpark as the insurance **mpany claim without seeing/knowing claim details It would appear Mirabella has unethical business practices & is attempting to **llect additional funds from ins ** for to increase **sts Based on quote from ins ** and work **mpleted, I believe my refund should have been more. I agree *** is entitled to approx $1k work.Charged - meetings that I did not request or were outlined in **ntract. Charged - more than hours actually worked. RIRRC price schedule for waste $115/ton not $240 < ton taken

  

  Business Response

  Date: 05/21/2024

  **** and I could no reach an agreement on this contract, she had additional framing problems that were not being addressed. Possibly the other contractors did not pick up on this on initial walk through. I do charge what insurance charges and that is 90hr per man and I do not dispose of trash for free. Yes it may be $115 but I charge aprx $100 for wear and tear  on my vehicles and equipment. 

   

  Customer Answer

  Date: 05/26/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  

  As you can see by the contractors lack of reasonable response and not addressing concerns he has not be easy to work with.  From the beginning, I have expressed to the contractor that what the insurance company has provided for the claim is what I could work with.  The contractor was very pushy and kept insisting on getting a public adjustor involved (which would be at my expense).  In addition, All 3 men were not on site for the entire 4 hours.  He also charged me 95 for each of the 3 visits - one was the initial consultation. The second visit was at HIS request with the insurance adjuster and the third was again at HIS request to discuss once again getting more money for the project.  And I was never advised there was going to be a fee associated with these visits.  

  Contractor also stated in response that I was the one unwilling to work with him.  From the get-go when this started in the Fall of 23, I made it very clear that I did not have the additional funds to pay outside of what the insurance claim was providing me. After our initial meeting he said that the number from the insurance claim "looked good". When he started demo, and he noticed more damage than anticipated, I could completely understand his concern.  That is when I reached out to the insurance adjustor to give him the feedback from the contractor.  The contractor, as stated above, requested to meet with the insurance adjustor.  After they met and the additional check was cut from the insurance company, the contractor looked over the detailed outline of the job provided by the adjuster and he confirmed that the numbers "looked good" and he would be able to do the work needed with the given amount.   

  He advised me he would start end of April. A couple weeks before he started, he reached out looking for more money - outside of the $6K deposit he received.  At that time, I was not comfortable with giving him more money as he still had my deposit and only worked the one day.  I was willing to work with the contractor but reminded him repeatedly that I needed to stay in budget.  Because he was not able to do so, I asked for my deposit back minus the little work he did. Which I felt should have been approx $1K based on the original estimate that the insurance adjuster provided and the contractor agreed to. 

  Again, I feel that the contractor inflated his bill stating that they had 3 men on the job for 4 hour, when only one guy was there the full time. He and his daughter was there only a portion of the time. Also, I was charged for 3 visits I was never made aware I would be charged for - and the fact that 2 of them were at HIS request. 

   

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  

  Business Response

  Date: 06/02/2024

    I am writing to address a recent complaint#******** filed against Mirabella Construction with regard to a financial disagreement following water damage restoration work on a porch. The complaint has caused concern, and I am hopeful for your assistance in rectifying this matter promptly. After a thorough discussion with **** from your office, he indicated that the complaint could potentially be closed due to its nature involving financial matters. **** kindly mentioned that disputes of a monetary nature may not fall within the purview of the Better Business Bureau's complaint resolution process. Given the circumstances outlined above, I respectfully request the removal of the negative **** associated with this complaint from Mirabella Construction's record. It is crucial to me to uphold the impeccable reputation that our company has built over the years. Should you require any further information or clarification regarding this issue, please feel free to contact me at ************.  Thank you for your time and collaboration in this regard. 

  Claim #********

   

  Sincerely,
  

  ****** Mirabella Owner
  Mirabella Construction
  ************
  Est 2014