Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a ******* letter from this law firm dated 12/11/24 alleging a debt to Portfolio ************************ in the amount of $1.330.94. I sent a letter to this law firm requesting validation of this alleged debt by certified mail on 12/17/24. The law firm received the letter on 12/20/24 and the green card was signed by one of their employees ******* *****. To date, I have not received any from response from this law firm validating this alleged debt. Despite, this they sent another ******* letter to me dated 2/3/25 which is now considered harassment under the Fair Debt Collection Practices Act.

  Business Response

  Date: 02/24/2025

  Thank you for your communication.  We have reviewed your account and will be sending you the requested information. We have also notated your account and will cease sending you letters other than the information you have requested, or communications required by law.  We will also cease making calls to you unless you request same.  If you wish to discuss the matter at any time, please feel free to contact our office M-F 8:30 am to 5:30 pm at ************ or **************    Thank you.

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A creditor sold my account to this establishment, and I agreed to make payments until the account was rectified, Upon completion, they have continued to to deduct my bank account $50.00 each month - I called them approximately 5-7 months ago and told them to STOP taking money out of my account - They asked me if I was "sure" and I'm like yes, I paid it in full - Their response??? They said they were deducting it for another creditor - That is completely illegal - I was never notified by any creditor NOR WAS I NOTIFIED BY THE ATTORNEY When I called my bank - They said because they use fictious check numbers, it's not something they can stop. SERIOUSLY???When I called the lawyers office -- I get a lady saying they are busy or closed - I cannot get ANYONE ON THE PHONE - I expect a FULL REFUND of what they took (after my agreed upon payments). Who just assumes it's OK to take money without permission. This is not right. Do I need to close my bank account now? That would be an absolute DISASTER. -

  Business Response

  Date: 02/10/2025

  Thank you for contacting our office.  We have reviewed your complaint and determined that we have only 1 account in your name in our office and all payments have been applied to that account.   We have tried to call you several times without success to get additional information and review this account with you in detail but have not been able to reach you.  If you have the time to discuss the matter with our office and an error is found, we will gladly refund any discrepancy.  Please feel free to contact our office M-F 8:30 am -5:30 pm at ************ or ************ and someone will be glad to discuss.   

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12,2024 I call Hodosh, ***** and hammer to pay off a debit. They stated to me that i needed to payoff the debit before i would get any verification of the debit. That sounded wrong to me. So i check into it. under the debit consumer act. After witch i found that they need to verify it. I had an attorney working on my behalf **********************, send signed release forms to them. Hodosh said they needed a power of attorney. They ******* dismissed the fact i had an attorney. I did talk the down on the debit to ****** . They sent me paper work giving 3 business days to pay the debit.They sent it on 6/18/2024 giving me until 6/23/2024 witch was a Sunday to pay the full bill. I told them in the very beginning i would need 10 days. My attorney tried to contact them on the matter and was bushed off... not since i needed a 10 day window to pay the debit and in they letter of verification they took over a week to get it to me.. They set it up that way so they could get the full ******* dollars from me. I attorney is sending them a signed power of attorney and will try to get it back down to the ******. However, these people are evil and have already violated my rights by refusing to talk to mt attorney; i hope you all can help me in the matter.. all doc can be given to you by my closing attorney.

  Business Response

  Date: 06/28/2024

  This complaint needs to be removed.  ******************* is not a customer of **********************, Lyon & Hammer, Ltd.  ******************* is potentially a defendant in an account that has been sent to this office for our handling.   At this time, that account is under review and no action has been taken or will be taken until that review is completed.  Once completed, a letter will be sent for ******************* to her attorney with required information.  If he requests additional information our office will do our best to obtain and provide it.  Contrary to the statements by *******************, yesterday 6/27/24 is the first time her attorney contacted our office.   

  Customer Answer

  Date: 06/29/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    this copy was sent to mr. ************************************************************************************************************************* Jun 29 at 10:29 AM
  
  
  On june 18th 2024 you were sent a signed Release form from my *************** ********************* . This was to release information on my account to their office. I can verify it with a copy of the transmission report. Yet, it was told to his Paralegal *************************** you needed a power of attorney,  with receipt of that fax transmission report i have proof  that  you were notified i had an attorney working on my behave on June 18th 2024.   The report will be forwarded to the following companies that i have filed complaint against with.. Consumer protection, BBB and i am currently talking with the attorney's general's office. 
  
  
  You and your company has violated my civil  rights under the fair debit act off set forth in 1977. You continue to do so by sending me  a letter in the mail after you were notionifted on the 18th of june that i have an attorney. I have  an appointment with a civil rights attorney next week to discuss legal action.  
  
  
  Your company gave me 2 business day (june 19th legal holiday) to send you payment.. that is far from acceptable to process and mail a check. 
  
  
  If that did happen in error on your company part for example... maybe the person that filled out the form miss counted the days or was looking  at the wrong month. Human error does happen.   
  
  
  
   I feel for you to make this right, would be to reinstate the original agreement  with a 10 business days to process and mail the check. I could ask for more after all this debt is over 10 years old. However, i am will to honor my original agreement i made with  ******.   
  
  
  If you feel this is reasonable to resolve this situation fax my attorney's office a letter of validation on the agreement. ( you may want do do it yourself to avoid any mistakes.) with in the next 7 business days and i will withdraw my complaints and drop all attempts of legal action.       
  
  
  
  
  
  
  ***************************
  
  Legal Assistant
  ************************, Attorney-at-Law303 *******************
  
  
  
  
  
  
  
  *******, RI 02888
  Ph# *****************  Fax ************
  
  
  
  
  
  
  
  
  
  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This buisness refuses to leave me alone. I filed a complaint about them once already..... they are apparently trying to collect a VERY old debt. I see that today I am getting ANOTHER letter from them (I have informed delivery from the US postal service) when I was told the last time I filed a complaint they would discontinue all correspondence. I have ************** and medical assistance through the state. I am asking that they cease communication with me....as they said they would from my prior complaint.

  Business Response

  Date: 05/31/2024

  We apologize for any inconvenience caused. **************** is not a client of this office, but a defendant in a litigated matter in RI 6th District Court this office brought on behalf of the Plaintiff LVNV, LLC. We already have a cease and desist on ***************** account and have not, and will not call or letter regarding this matter unless specifically requested. ***************** has never provided any proof of public assistance to our office however we have updated our file to include the information provided in her statements herein. Please also note, Rhode Island judgments are good for 20 years and our client may want to continue to pursue same. We hope this addresses your concerns. Please call our office, at *********** to discuss the information we have provided herein or another aspect of your account.

  Customer Answer

  Date: 05/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  

  I will not forward any personal information to this business with any proof of my state coverage.  Its a violation of HIPPA and I will not disclose my personal information to anyone.
  
  Regards,
  
  ****************

• Initial Complaint

  Date:03/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I negotiated a payment to this debt collection lawyer on 2/28/24. I paid $600 on my debit card to this attorney Hodosh **** and Hammer **** at the office located at ***********************************************. I asked for a receipt with their letterhead on it, stating we agreed on that amount paid in full. The attorney refused to give me a letterhead, and instead wrote on a generic receipt a $600 payment was made. When I asked again, if they could, please sign or stamp the back of it with their names, the secretary scribbled the name on the back of the paper. I was concerned that they could say they never wrote this because it has nothing with their name on it, a gentleman came out from the back room and told me there was nothing they could do because I paid with a debit card. That was the only receipt he could give me until it processed. I show them on the app that I paid with ***** that it had processed and it had already been deducted out of my bank account , he said to me there was nothing he could do. That was the best I was going to get and that they would mail out a receipt when the payment processed. It has been three business days and I have not received anything yet. I tried to call to reach out to this company and they did not answer my call , I went to third division, located at ************************************************** after leaving their office and wrote what happened on the summons. They had issued me as well as a copy of the receipt because I am concerned they will not say that I paid. Im not sure if any of this is legal?

  Business Response

  Date: 03/14/2024

  ******************* is not a customer of **********************, Lyon & Hammer,*** and as such this must be removed from our record.  ******************* is a defendant in a civil action that was filed in RI District Court in which this office represents the Plaintiff.  On February 28th,2024, ******************* came to this office without a scheduled appointment and asked for a receipt of funds paid on her debit card towards that legal action.   After explaining that a receipt on our letterhead is customarily provided after the payment is processed and we could either mail the receipt letter to her address or she can pick up same the next day, ******************* insisted on some form of receipt immediately.   Our office then provided a handwritten receipt out of a cash receipt-book as evidenced in *************** submissions.******************* then requested that the office name be added to the receipt which our office accommodated as is evidenced in *************** submission.   Prior to this complaint, on March 4th,2024, ******************* was provided with a letter indicating that her payment was received,and her account was settled in full   Furthermore, the lawsuit was satisfied and dismissed.   Again, ******************* is not a customer of **********************, Lyon & Hammer, *** and as such this must be removed from our record.

  Customer Answer

  Date: 03/14/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I still have not received a paid in full letter as of march 14th 2024. Also I was told over the phone I could come to the office to make that payment, I was not told I needed an appointment. 
  

   

   

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 05/29/2024

  All relevant documentation has been provided to you via USPS.  If you lost or did not receive a copy, please contact our office and we will resend you the documentation.  Our office has never reported to credit reporting agencies, but we do report the status of your account to our client who will take appropriate action when it comes to same. 

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company first contacted me in early 2020 right before the pandemic. I asked them who the original creditor was and I was never told. I was harassed to pay and anyone there I spoke to was beyond rude. I told them I didnt work and was on public assistance. They didnt stop. The sent it to court to attach wages which I dont have. Fast forward almost 4 years later and they are harassing me again, I have a handicapped daughter, and now work less than 15 hours per week and am still receiving assistance. They MUST STOP. If you read all the reviews of this attorney they do this to everyone!

  Business Response

  Date: 10/26/2023

  We apologize for any inconvenience caused.  **************** is not a client of this office but a defendant in a litigated matter in ** 6th District Court this office brought on behalf of the Plaintiff LVNV, LLC.  We already have a cease and desist on ****************'s account and have not and will not call or letter regarding this matter unless specifically requested.  **************** has never provided any proof of public assistance to our office however we have updated our file to include the information provided in her statements herein. Please also note, ************ judgments are good for 20 years and our client may want to continue to pursue same.  We hope this addresses your concerns. Please call our office, at ************ to discuss the information we have provided herein or another aspect of your account.

  Customer Answer

  Date: 10/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

   

  
  Regards,
  
  ****************