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Complaint Details
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Initial Complaint
07/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I brought my own parts to have car fixed I got all the receipts and none of the parts was fixed my car is dangerous to drive. I asked for y old parts hey wouldnt give to me. I want my car fixedBusiness response
07/16/2022
The customer called back in the beginning of January for a quote on changing her front struts, lower control arms and rear shocks. I gave her a quote, she dropped the car off and I installed her parts. She called me a few times over the past few months stating there are problems with her car . I have told her that she can drop the vehicle off and we will check it out and let her know what is wrong and what needs to be done. She has never brought it back. I also explained to her that back in January, she brought her own parts and asked me to change them which I did, she never asked me to check the vehicle out and advise if other problems existed. Last contact was with her a week ago when I responded to her email appointment request and called her back, she made an appointment to drop the vehicle off this past Tuesday for me to check it out and never showed up or called. Its very simple, car brought in over 6 months ago to change parts she bought, I changed them and have never seen the car since.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.