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Find a Location

Coventry Lumber has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCoventry Lumber

    Wholesale Lumber
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Coventry Lumber has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      2030 Nooseneck Hill Rd, Coventry, RI 02816-6708
      BBB File Opened:
      4/11/2010
      Years in Business:
      54
      Business Started:
      7/18/1969
      Business Incorporated:
      7/18/1969
      Type of Entity:
      Corporation
      Number of Employees:
      29
      Alternate Business Name
      • Coventry Lumber, Inc
      • Coventry Lumber & Hardware
      Hours of Operation

      Primary

      M:
      7:00 AM - 5:00 PM
      T:
      7:00 AM - 7:00 PM
      W:
      7:00 AM - 5:00 PM
      Th:
      7:00 AM - 7:00 PM
      F:
      7:00 AM - 5:00 PM
      Sa:
      8:00 AM - 4:00 PM
      Su:
      Closed
      Business Management
      • Mr. William Finnegan, President
      • Mr. H Dunn, Customer Contact
      • Mr. Jim Prigge, Marketing Coordinator
      Contact Information

      Principal

      • Mr. William Finnegan, President

      Customer Contact

      • Mr. William Finnegan, President
      • Mr. H Dunn, Customer Contact
      Additional Contact Information

      Fax Numbers

      • (401) 821-0462
        Primary Fax

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/11/2021

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I purchased the cabinets from Coventry Lumber at the beginning of the year, due to Covid I received them recently and was excited to finally receive them. Unfortunately, they did not come to me as I hoped the paint and shape I received them was not up to par at all. And have been in contact with Coventry Lumber trying to resolve these cabinets that were delivered to me, I have sent pictures of these cabinets and this idea about using my warranty to fix the issue is not sitting well with me. A warranty in my eyes is for something you received in great shape and somewhere in the future you something goes wrong you can use a warranty. I was not aware of this from the beginning or I would not have purchased your cabinets. I was told you was a high end cabinet maker an that was what I thought we would receive. I received a wine cabinet which the paint was not good on the cabinet at all and there was a chip on the side the door on it had chips. I also received a lower cabinet with a the door had a chip the paint had shadows on it and a few chips on the side. I asked for a new complete set and not to use my warranty which should start when I get the new merchandise not from the start of this one. I should be able to be refunded fully and you get your stuff back so I can more on to find a cabinet person that can met my needs. Thank you for your help. I hope to be contact as soon as possible my email has been entered in the complaint along with my phone number. I was told by Coventry Lumber they needed to contact the cabinet places , I bought my cabinets through Coventry Lumber and should be refund by Coventry Lumber not the cabinet place. I added a few of the pI want my refund asap.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Megan M

      1 star

      06/14/2021

      We ordered a front door with sidelights to be installed in October of 2020. The installer showed up and noticed damage on the door in several places, so the door went back. Instead of them getting a new door they sent the door back not once but twice to get fixed and it still wasnt completely fixed. Then we are told the installer quit, the manger quit, the guy who processed our order quit and we had to fight to get our door. Our still damaged door, they delivered it knowing it wasnt all fixed. Once our own installer arrived a few weeks later we found out the door was measured incorrectly but Coventry lumber and he found more damage on it. He had a lot of work to do to get the door in the house. After all this Coventry lumber wouldnt give us any discount or the problems or inconvenience stating it was a special order. Everything is a special order they dont keep these in stock. Dont order from them its a nightmare.

      Coventry Lumber Response

      06/29/2021

      MeganWe apologize for this experience and assure you that this is not typical. I have left you a couple of voicemails to see if there is anything we can do from here to rectify the situation. You were credited for the labor that was not performed in February which you should have seen on your card statement. Please contact me directly if I can help with anything on this issue.*** *******

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

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