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Complaint Details
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Initial Complaint
02/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
July 15,2021 an order was made for six two way radios, as far as we know the radios were never received and the credit card was charged. the price was $1714.71, the order number was #****. We need to cancel the order if it is still pending and we need the credit card to be credited the charged amount. The pipeline job is completed and the radios are no longer needed. I can not reach anyone to discuss this with. I have called and left messages, I only reach the answering service. I have messaged from the website and emailed and received no response at all.Business response
02/19/2022
Spoke with ***** and found she represented the purchasing company for the customer. All of our communications had been going to representative ******** from the customers company that is why ***** had not been responded to. Order had been returned to us as non-deliverable and payment only shows authorized on our end and not completed so customer had not been charged for order. ***** was satisfied with this information and planned to confirm this information on her end.Customer response
02/19/2022
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. The owner was very concerned about my worries and was happy with his response and pleased to hear from him.
Regards,
***************************
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Contact Information
Business hours
Today,12:00 AM - 12:00 AM
MMonday | 12:00 AM - 12:00 AM |
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TTuesday | 12:00 AM - 12:00 AM |
WWednesday | 12:00 AM - 12:00 AM |
ThThursday | 12:00 AM - 12:00 AM |
FFriday | 12:00 AM - 12:00 AM |
SaSaturday | 12:00 AM - 12:00 AM |
SuSunday | 12:00 AM - 12:00 AM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.