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Business Profile

Hardware Sales

S & T True Value Hardware

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardware Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase on 11/20/24- I was told by the owners daughter there was a thirty day return policy. On 11/28/24 was the first time I used the leaf blower and found I did not like it because I did not care for the battery life or the fact that it was very cumbersome and uncomfortable to use with my health issues. After finding my disgust with the product, I called ***** and asked if I still had 30 days to return it and I was told yes. 11/29/24 , I went to the store to return it and was told, THEN, by another employee that it could not be returned because the return policy was only 7 days and the 7 day policy was not S& T policy, but the manufacturer, *****, policy. I contacted ***** and they assured me it is not their policy! I returned to S&T Hardware spoke to the owner who stated I am not doing anything until I hear from ***** I have been in contact with Stihl multiple times over this matter and they have not contacted me in almost 3 months now. I would like the product out of my house and refunded my money. The stress of this is affecting my health, and need resolve. Warmest regards.

    Customer Answer

    Date: 02/17/2025

    I have not heard from the business in response to my complaint.I talked to the owner a few weeks before contacting BBB he told me that that was his daughter that sold the product dont know why she would say I had 30 days to return it  which is what she told me. When I talk to the owner a week or so later he said he was going to wait for Stihl to resolve . With numerous calls to Stihl the latest being the week of 2/10 all I get from Stihl is they see Ive been calling for 2 months they say theyll send it as priority for 2months I think if it was priority Id hear form them by now. Maybe you could get a hold of Stihl find out why they wont  respond to me. Thank you for your help ****** *****  **********************************

S & T True Value Hardware is NOT a BBB Accredited Business.

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