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Business Profile

Financial Services

Eloan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is my final communication regarding your claim that the information below has been verified and that the information being reported is accurate. You are clearly furnishing inaccurate information for the "date last active' and 'date last reported'. I have already informed your company of this error and you have yet to remedy this. ELOAN re-aged account ********. Re-aging is when a debt collector changes the date of last activity on a debt to a more recent date than is accurate. I will include a copy of my credit report to show the inconsistent dates. I have already given you a chance to fix this now I am demanding that the account is deleted from my credit report due to illegal reporting. Disputing a debt is not considered activity on the account. Falsifying account information like this is a violation of the Fair Credit Reporting Act. If this account is not removed within 14 days, I will seek the possibility of hiring a consumer attorney. I'm quite sure your CEO OR VP don't want to be in court for this matter. Any US Code in the **** that any corporation violates the consumer is *********** actual damages and monetary compensation. You violated the **** 15 USC ****eb you are reporting information that's not 100% accurate. Remove the account SSTE/***********************************. Should you continue in your non-compliance, the law is very clear as to the civil liability and the remedy available to me for negligent non-compliance. I am maintaining a careful record of my communications with you for the purpose of filing a complaint seeking relief and monetary damages under **** Sections 616 and 617.

    Business Response

    Date: 02/06/2024

    Re: Complaint ID # ******** *******************************

    On January 30, ****, Banco Popular de *********** (BPPR)/Eloan received your letter regarding Complaint ID #********, which was submitted by ******************************* on January 18, ****. We appreciate the opportunity to respond to the matter your office brought to our attention.

    We reviewed the allegations in the complaint and the same were addressed on February 2, ****, by BPPR in our response to the complaint presented by ****************** through the ************************************ (CFPB) reference case number 240118-13043200. We include the response together with this letter for your reference.

    We trust that the preceding response addresses the issues presented in the referenced complaint. Should ****************** have any further questions, she may contact **************** directly at **************.

  • Initial Complaint

    Date:09/06/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a loan with Eloan that was sold to a company called SST. I was working with a debt relief program but was actually making payments on a payment plan when Eloan sold the loan. I have money to pay the loan, but *** says they can no longer service the loan, so they will not let me pay it. They said Eloan has to recall the loan and send it to another company. I cannot get in touch with Eloan. I have tried calling multiple times and have sent multiple emails asking for them to contact me, with no response. The outstanding loan has a negative impact on my credit report, but they literally won't let me pay it. I would like for Eloan to contact me for some resolution. If they aren't requiring that the loan be paid, then I need that in writing, and I need them to report that to the credit bureaus. Or I need them to let me pay off the loan.

  • Initial Complaint

    Date:09/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have logged on several times to pay off the loan and it does not allow me to change my account information. I have emailed ************************************* and *************************************** Their response was for me to contact customer service. Which I did and the representative could not change my account either. So I am being charged interest for their systems disfunction. I should not have to call my bank to request an increase in the daily limit for a debit card when I can pay via ACH.

Eloan is NOT a BBB Accredited Business.

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