Complaints

This profile includes complaints for Allied Car & Truck Rental, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allied Car & Truck Rental, Inc.

  10200 Calle Celestial Marginal Los Angeles Carolina, PR 00979

  
• 

  Allied Car & Truck Rental, Inc.

  5910 Ave Isla Verde Carolina, PR 00979-5734

  
• 

  Allied Car & Truck Rental, Inc.

  Wings St. #333 Ramey Base Aguadilla, PR 00604

  
• 

  Allied Car & Truck Rental, Inc.

  4900 State Road 3 Km. 51.4 Fajardo, PR 00738

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 17, 2025 and continuation to July 18th 2025. We had arrived on the 17th just before midnight to pick up a rental car on the contingent that the price would be under 300 we are being told it would be 500 not including fees because we were in line for over two hours and it had past midnight Into the next day. They let us know that our reservation had been canceled and to reinstate it. They would need to give us a penalty charge this was told to us by **** a front desk employee, which was the first problem after three hours we finally received our vehicle. Within an hour of writing in the vehicle to our destination during our trip, we were to discover that there was an infestation of roaches. Within just an hour, they were in our ************* personal belongings that were kept in the back ************* The next morning I had called to report the findings, I was told to bring the vehicle back. I guess services over the phone once we arrived. We were greeted like we were a problem and passed from one employee to another after two hours, we received a replacement vehicle 10 minutes after going down the road we had found out that it had mechanical issues. Now after two hours longer and a whole day wasted from our vacation, we are being told. All they can do is give us another vehicle no they will not refund us for these problems. The only employee that has had any compassion was told just to get us a vehicle to get rid of us. The whole situation could be avoided if the owners were involved and didnt dismiss it to employees that have no knowledge of what is happening. We were not the first to have multiple problems. There were numerous people bringing several cars back.

  

  Business Response

  Date: 07/22/2025

  Good morning BBB Team,

  After reviewing this case with our claims department and the location manager, we can confirm that there was no note on the situation related to roaches and the condition of the car at that time. There is no record the customer called identifying the situation or claimed it at the location. Nevertheless, the car has been rented since that date 4 times and is currently on rent, none of the customers has brought any complaint regarding the conditions of the unit. 

  We could give the customer are offering a discount voucher for a future rental in any of our locations.

  The voucher is attached as well!

  We sincerely apologize for the inconvenience you experienced.
  As a gesture of our appreciation for your feedback and to make up for the inconvenience we are offering you a 20% discount on time and mileage for any vehicle class at our corporate locations, or a free upgrade on your next rental.
  Please reference voucher #**** when making your reservation and present this email at the time of pickup.
  Thank you again for bringing this to our attention.
  We value your business and look forward to serving you better in the future.
  
  
  Regards,

  ***** *****

  Manager

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23621555
  
  I am rejecting this response because:

   

  Dear ***** *****,

  
  I am writing to formally express my dissatisfaction with the recent vehicle rental experience. Despite raising concerns with both the owner and the on-site manager, I feel that the issues encountered were not adequately addressed.

  Firstly, the ***** infestation in the vehicle was unacceptable. I have attached photos and comments from other customers who faced similar problems. Additionally, we experienced discrepancies with the fuel levels; your employee was aware that the gas tanks of all three vehicles were not full as indicated on the paperwork. Furthermore, the vehicle initially assigned to us did not match the one listed on our paperwork, as confirmed in our previous correspondence, I also find it hard to believe that you have rented the vehicle out numerous times after, when the next morning we returned with our second vehicle. Our first vehicle was still sitting where it was parked. 
  Furthermore, I thought it was very inappropriate upon our first check-in that we were told we could use our own insurance as long as our vehicle insurance was of the year ************************************************ our face and told us that we were wrong. We would have to purchase insurance through your establishment or we would not be leaving with a vehicle. I feel that in your terms of agreement that that is very misleading.
  
  Considering these issues significantly impacted our trip, I believe the 20% discounted voucher offered does not sufficiently compensate for the inconvenience, particularly after having to switch vehicles three times. I am not requesting a full refund, but I do feel that a refund for one day of the rental is fair.
  
  Please provide an email address where I can send the supporting documentation and photos as evidence.
  
  Thank you for your attention to this matter. I look forward to a prompt and satisfactory resolution.
  
  
  

  
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 07/28/2025

  Good morning, BBB Team,
  
  We sincerely apologize for the delay in processing the refund for RA# ******. We understand the importance of this matter and truly appreciate your patience.
  
  The refund request is currently under review by our Accounting Team, and we are prioritizing its processing in the coming days.Once it has been completed, I will personally send you the receipt.
  
  We apologize for any inconvenience this delay may have caused and thank you again for your understanding.
  
  Sincerely,
  ***** *****
  Manager
  If plan A does not work, Keep Going, the alphabet has 25 other letters!

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a rental car, was charged a refundable deposit, was in a car accident, other drivers fault, we both went to police station to file a report, I went back to rental place to return and report what happened, I made a claim on my personal car insurance. This place was trying to make me pay $3,000 up front for damages, then they lowered it to $1,000 then to $700, my insurance representative spoke to them insuring them that a claim was filed and the matter would be taken care of, instead they charged my credit card $2,540 without my permission. This is illegal and they are not allowed to do this. The only amount they were to charge me was $700

  

  Business Response

  Date: 07/10/2025

  Hi BBB ********************************* is currently reviewing this case, and all supporting documentation for the damage charges will be sent shortly.

  RA#****** / ****** *********

  Sincerely,

  ***** *****

  Manager

  

  Business Response

  Date: 07/11/2025

  Hi BBB Team,

  Please find enclosed the documentation related to Contract #******. As shown in the attached documents, the client did not provide a police report number or any information regarding the accident, which is a condition required under the terms of the contract.
  

  Should you need anything further, please do not hesitate to contact me.

  Sincerely,

  ***** *****

  Mananager

  

  Business Response

  Date: 07/11/2025

  Hi BBB Team,

  Please find enclosed the documentation related to Contract #******. As shown in the attached documents, the client did not provide a police report number or any information regarding the accident, which is a condition required under the terms of the contract.
  

  Should you need anything further, please do not hesitate to contact me.

  Sincerely,

  ***** *****

  Mananager

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning This email is in reference to my reservation NRLD834449 in *************************I returned the car on May 19th. It's almost a month already. To this day, my deposit hasn't been returned. I've been calling with no clear response. I'm a student in *********** and I'm very close to the rental location. I need to know if they're going to return my deposit or if I need to go in person to the location and start making a fuss in front of all the customers. I'm available every day, if necessary, to do the same. I don't want to have to go to this point, but I'm not going to be one of the hundreds of customers who report on ****** Maps that they never received their deposit. If necessary, I'll go with a big sign and stand in front of the location, letting customers know about my situation and referring them to ****** Maps to verify the complaints about not returning their deposits. I'll also contact the ********* and ********* reporting team to investigate this practice. I'll also file a complaint with the consumer protection authorities. ****** a list of all affected customers to file a collective complaint. We don't need to go that far. Today will be the first day I'll personally go to the location. And if necessary, I'll go every day and raise a very loud issue, recording it to post on TikTok, and making my voice very loud so everyone knows what's going on there. I'll do this until I see my deposit returned. I expect an immediate response and my deposit, please. It's my money, and what you're doing is called stealing.Sincerely, Hedye Cantizano

  

  Business Response

  Date: 06/26/2025

  Dear BBB,

  After reviewing and investigating the customer concern. We have identified that this booking and rental was not provided by Routes Car Rental Corporate.

  This rental was provided to the customer by  ******************** Car & Truck Rental  - *********** and we would like to request you to transfer the Review/Case to Allied Car & Truck Rental.
  
  
  Address:  *****************************************************************************************************************************************************************************************************, ***********
  
  
  Contact Number: ***************

  

  Business Response

  Date: 06/27/2025

  Good morning BBB Team,

  Our system shows that reservation NCPGN10862074 was cancelled. Please note that Ms. ********** will need to request the refund directly from the third-party agency through which the reservation was made.
  While we have no issue with the refund of the prepaid amount, it must be processed by the booking source.

  We kindly advise her to contact them directly to initiate the refund.
  Please let us know if you need any further information.

  Sincerely,

  ***** *****

  Manager

  Customer Answer

  Date: 06/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Hedye ********* ****

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Allied Car Rental for the dates 1/29/25-2/4/25. On January 29th, 2025, at 16:22:24, Allied Car Rental at ******************** in ********, PR charged me $440.89, which broke down to $190.89 in total rental car costs, taxes, and fees and a $250 hold or security deposit---as they called itthat would be held and refunded upon return in good condition. The total charge should only have been $190.89, and the $250 should not have never been charged. When I returned the car on time on 2/4/25, the vehicle was in perfect condition with a full tank of gas, and I was told by the front desk that the security deposit would be released to me in full. I was also given a receipt that summarized the final total that I should have been charged, which came out to $190.89 on 2/4/25 at 2:46 am. However, the $250 hold was never released as $440.89 remains charged to my card. After several attempts to contact Allied Car Rental about the status of the release, I was never connected to a representative and told by the automated service to contact my credit card company, ********, about releasing the hold. Representatives at Discover notified me that there was no hold waiting to be released and that Allied Car Rental instead charged me the additional $250 with no attempts at refunding it. I have continued trying to get ahold of Allied Car Rental, but they have made no attempts to assist me. I have filed a claim with ******** to dispute the charge of $250 with Allied Car Rental. There was no reason for this company to keep the security deposit as I returned the car exactly as I received it, and I was assured by Allied Car Rental representatives the day that I returned the car that the security deposit would be released in full to me. I would like the $250 refunded to me as was promised by Allied Car Rental.

  

  Business Response

  Date: 06/06/2025

  Good morning, BBB Team,
  
  We sincerely apologize for the delay in processing the refund for RA# ******. We understand the importance of this matter and truly appreciate your patience.
  
  The refund request is currently under review by our Accounting Team, and we are prioritizing its processing in the coming days. Once it has been completed, I will personally send you the receipt.
  
  We apologize for any inconvenience this delay may have caused and thank you again for your understanding.
  
  Sincerely,
  ***** *****
  Manager
  If plan A does not work, Keep Going, the alphabet has 25 other letters!

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint regarding Allied Car Rental in ************On May 25th, 2025, I rented a car from this company for one day. At the time of the rental, I was charged a $500 security deposit, which was to be refunded after the car was returned in good condition.I returned the vehicle on time and in proper condition. As of today, it has been more than 5 business days, and I have not received my deposit back. I have attempted to contact the company, but have received no clear resolution or timeline.I am requesting the immediate return of my $500 deposit and would appreciate BBBs assistance in resolving this issue

  

  Business Response

  Date: 06/02/2025

   

  Dear BBB Team,

  We would like to clarify that only a hold was placed, and it was released once the customer returned the unit. For further clarification, we have attached the final bill.
  Please let us know if any additional information is needed.

  Pick-up (date & time): 05/25/2025 07:59 AM

  Drop off (date & time): 05/26/2025 02:05 AM
  Total Days: 1
  Total Deposits: ****** Unit Class:    ECAR ECONOMY CAR
  Total Miles: 201
  Unit No.:    9786
  Unit VIN:    *****************
  
  
  Description Amount
  RATE CHARGE (Close) 20.00
  AUTOEXPRESSO (Close) 10.00
  ROAD ASSISTANCE (Close) 12.95
  TOLLS PER DAY (Close) 9.95
  UNDERAGE ADJUSTMENT (Close) 30.00
  UNDER AGE FEE (*****) PER DAY (Close) 24.95
  WIND & TIRE WVR (Close) 9.95
  CUSTOMER FACILITYFEE (Close) 11.44
  STATE TAX (Close) 11.43
  MUNICIPAL TAX (Close) 1.09
  AIRPORT CONC REC FEE (Close) 15.80
  VEHICLE LICENSE FEE (Close) 2.50
  ENERGY RECOVERY FEE (Close) 2.95
  
  Total Charges ******
  

  Sincerely,

  ***** *****

  Manager

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 22nd, 2025 at approximately 1:00am, my son and I arrived at Next Car rental which is an affiliate of allied car and truck rental. My reservation was for 1:00am No one was at the counter and someone came to tell us to seek help at allied. The man at the desk was very unhelpful and said wed have to wait until 6am for help with nextcar. After conversing with a couple in the same situation, we booked with routes another affiliate of allied. After trying to speak with the same guy, he ignored me as he did paperwork and left without resolution.

  

  Business Response

  Date: 05/23/2025

  Hi BBB Team,

  In order to assist our mutual customer effectively, we kindly ask that you specify the exact issue. Additionally, please provide the rental agreement number so we can locate the relevant details.

  Thank you for your cooperation.

  Sincerely,

  ***** *****

  Manager

  Customer Answer

  Date: 05/23/2025

  Update: after a manager arrived that morning somewhere between 6/7am I was able to get a vehicle through Routes the second company I booked with. He was kind enough to upgrade the vehicle for the inconvenience of a 6+hour wait. The first attachment is the routes reservation. The second attachment is the vehicle I never received from NextCar. Also, I need to adjust the monetary figure seeing as I did receive the second vehicle. I now seek a refund for the initial ****** I prepaid 

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23363493
  
  Update: after a manager arrived that morning somewhere between 6/7am I was able to get a vehicle through Routes the second company I booked with. He was kind enough to upgrade the vehicle for the inconvenience of a 6+hour wait. The first attachment is the routes reservation. The second attachment is the vehicle I never received from NextCar. Also, I need to adjust the monetary figure seeing as I did receive the second vehicle. I now seek a refund for the initial ****** I prepaid
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 05/26/2025

  Good morning, BBB Team,

  To assist you further, we kindly request the rental agreement number and the pickup location. Unfortunately, the information currently provided is insufficient for us to conduct a proper search. We appreciate your cooperation and look forward to resolving this promptly.

  Sincerely,

  ***** *****

  Manager

   

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allied Car & Truck Rental R/A No. ****** Routes confirmation number RLPD891440 ********************************************************, PR ***** 787 - 726 - 7350 Pick up date: 12/10/2024 05:32pm Drop off date: 12/17/2024 03:39pm Total deposits $535.03 Renter fees - $103.10 company website rental $181.93 Total charges $285.03 Deposit: $250.00 (Should be refunded when car is returned) Since December of 2024 I have called Allied Car & truck Rental multiple times requesting a status on the $250.00 deposit, I was being advised that I needed to wait and allow more time. I have called back multiple times since and receive no answer or help. It is now May 2025, and I still have not received my $250.00 deposit or an explanation as to why it has not been refunded. I am filing this complaint for assistance with getting my $250.00 deposit back as i have had no luck resolving on my own. I have attached a copy of the rental agreement for proof.

  

  Business Response

  Date: 05/19/2025

  Hi BBB Team,

  We are currently experiencing issues with our point-of-sale (POS) system, which has caused delays in processing deposit refunds. As a result, we are handling all refunds manually, and the volume is significantly high.
  We appreciate your patience and understanding as we work to resolve this matter as quickly as possible.

  Our Accounting Team is actively working on this case, and we will be providing a resolution very soon, RA#******.
  Thank you for your patience and understanding in the meantime.

  
  Sincerely,
  ***** *****
  Manager
  If plan A does not work, Keep Going, the alphabet has 25 other letters!

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23337878
  
  I am rejecting this response because its been over 5 months already and i am really in need of the money back. 
  

  when i called multiple times i was never advised  about system issues & even then 5 months and still having issues. 
  

  there has to be a quicker work around! At this point i should get a refund for the whole rental. Please process my refund as i really need the amount i am owed. 

  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 05/28/2025

  Hello i am reaching out to see if there is an update on the case ?

  

  Business Response

  Date: 06/03/2025

  Hi BBB Team,

  Our accounting processed the refund and below is the receipt for your records. We apologize for the inconvenience!

  R/A No.   422812 Booked Date   12/10/2024
  
  This Rental Agreement is valid until 12/17/2024 .
  
  
  LESSOR RENTER Company
  SJU
  *************************, ********************
  ********, PR 00979
  **************(W) ********, ******
  *****************************
  *****, **
  ********;33614
  441616025400(H)
  ******************************
  
  
  
  
  RENTAL VEHICLE
  Pick-up (date & time): 12/10/2024 05:32 PM
  Drop off (date & time): 12/17/2024 03:39 PM
  Total Days: 7
  Total Deposits: ****** Unit Class:    CFAR SMALL SUV
  Total Miles: 935
  Unit No.:    8953
  Unit VIN:    *****************
  
  
  Description Amount
  RATE CHARGE ***** Close) 95.76
  AUTOEXPRESSO (Close) 10.00
  TOLLS PER DAY (Close) 69.65
  CUSTOMER FACILITYFEE (Close) 10.32
  CUSTOMER FACILITYFEE ***** Close) 17.34
  STATE TAX (Close) 2.14
  STATE TAX ***** Close) 13.71
  MUNICIPAL TAX (Close) 0.20
  MUNICIPAL TAX ***** Close) 1.31
  AIRPORT CONC REC FEE (Close) 10.79
  AIRPORT CONC REC FEE ***** Close) 15.66
  VEHICLE LICENSE FEE ***** Close) 17.50
  ENERGY RECOVERY FEE ***** Close) 20.65
  
  Renter - ****** ******** 103.10
  Company - ROUTES WEBSITE 181.93
  
  Total Charges ******
  

  Sincerely,

  ***** *****

  Manager

• Initial Complaint

  Date:05/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from them and returned it on 3/8/25. When I rented the car they took a 250$ cash deposit, charged to my debit card. Upon return I made sure the car was in order and asked, since the car is in order Ill get my $250 back right..? Employe responded with a yes sirAnd even signed my rental papers after writing ok, refund.The refund never happened, Ive called about 50 times, Ive had to use fake numbers because they keep blocking them. Ive contacted the parent company in the ** that sent an email to the office in ***********, where they responded we told the customer its on the way and he has to wait. That was 10 days ago on May 4th. Almost 2 months since the car being returned, I tried contacting them today 5/13 and I got an undeliverable email back.

  

  Business Response

  Date: 06/03/2025

  Dear BBB Team,

  
  The refund has been processed by our Accounting Team, and the receipt is provided below for your reference. We apologize again for any inconvenience this may have caused.
  

  Refund Receipt:
  Customer Information:
  ******** ****** *****
  ***************************************************************************
  *********************************
  **************
  Rental Information:
  Reservation #PREXN10502932
  Selected Vehicle: ICAR (Intermediate)
  Location: ************ ()
  Booked On: 02/26/2025 01:52 PM
  Pickup Date: 03/05/2025 12:00 PM
  Dropoff Date: 03/08/2025 12:00 PM
  Total Rental Cost: $176.07
  
  

  Sincerely,

  ***** *****

  Manager

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23326381
  
  I am rejecting this response because:

  
  Your response includes no details about the refund, which as of 6/4/25 has still NOT been received. It just mentions the details of my booking, can you provide concrete proof that a refund has been processed? 
  

  
  Sincerely,
  
  ******** ****** *****

  

  Business Response

  Date: 06/06/2025

  Dear BBB Team,
  
  
  The refund has been processed by our Accounting Team, and the receipt is provided below for your reference. We apologize again for any inconvenience this may have caused.
  
  Refund Receipt:
  Customer Information:
  ******** ****** *****
  **************************************************************************
  *********************************
  **************
  Rental Information:
  Reservation #PREXN10502932
  Selected Vehicle: ICAR (Intermediate)
  Location: ************ ()
  Booked On: 02/26/2025 01:52 PM
  Pickup Date: 03/05/2025 12:00 PM
  Dropoff Date: 03/08/2025 12:00 PM
  Total Rental Cost: $176.07
  
  
  Sincerely,
  
  ***** *****
  
  Manager

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23326381
  
  I am rejecting this response because:
  Still not providing proof of refund, its been 4 months I still dont have the refund in my account. This message from you was the same as last.
  Sincerely,
  
  ******** ****** *****

  

  Business Response

  Date: 06/16/2025

  Hi BBB ************************************* processed the refund below is the receipt.

  Our apologies again!

  Sincerely,

  ***** *****/Manager

  Refund Receipt:
  Customer Information:
  ******** ****** *****
  ****************************************
  *************** 01590
  *********************************
  **************
  Rental Information:
  Reservation #PREXN10502932
  Selected Vehicle: ICAR (Intermediate)
  Location: ************ ()
  Booked On: 02/26/2025 01:52 PM
  Pickup Date: 03/05/2025 12:00 PM
  Dropoff Date: 03/08/2025 12:00 PM
  Total Rental Cost: $176.07
  Payment Information:
  Current Booking Status: CONTRACT CLOSED on (EST)

  

  Business Response

  Date: 06/17/2025

  Hi BBB ************************************* processed the refund below is the receipt.

  Our apologies again!

  Sincerely,

  ***** *****/Manager

  Refund Receipt:
  Customer Information:
  ******** ****** *****
  ***************************************************************************
  *********************************
  **************
  Rental Information:
  Reservation #PREXN10502932
  Selected Vehicle: ICAR (Intermediate)
  Location: ************ ()
  Booked On: 02/26/2025 01:52 PM
  Pickup Date: 03/05/2025 12:00 PM
  Dropoff Date: 03/08/2025 12:00 PM
  Total Rental Cost: $176.07
  Payment Information:
  Current Booking Status: CONTRACT CLOSED on (EST)

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23326381
  
  I am rejecting this response because:
  June 17th, 3 months after the car was retuned and still no refund, you keep providing the same email with 0 proof that the refund was actually processed and just the information of the booking. Stop wasting my time and actually refund my money, my bank would have received it by now and I have confirmed not attempt at a refund has been presented to the bank. 
  
  ******** ****** *****

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The original reservation with Allied was for December 9 until the 11th. The amount charged to my credit card at time of pick up was $477.96. I returned the vehicle earlier than scheduled. The counter clerk gave me a summary of charges in the amount of $166.26 and told me the difference was going to be refunded/reimbursed. I tried to contact Allied several times between December and February to no avail. When I finally spoke with a **************** Representative on February 24, she said she was submitting for a refund. That did not happen. After waiting for months for the refund to appear on my credit card statement, i called Allied and spoke with another representative named ****** on May 6 who provided an e-mail address for the billing department. I sent an e-mail message to ************************************************************ I did not receive a response. I would like to ask for your help in resolving this matter.

  

  Business Response

  Date: 05/13/2025

  
  Good morning BBB Team,

  We apologize for the inconvenience. Due to an issue with our point-of-sale system, all refunds must currently be processed manually, which has caused a delay. I have already contacted our accounting team, and the refund will be processed shortly.

  Our apologies again!

  Sincerely,
  ***** *****
  Manager
  If plan A does not work, Keep Going, the alphabet has 25 other letters!
  

  Customer Answer

  Date: 05/30/2025

  Thank you for your assistance. However, the vendor has yet to post a credit or reimburse me for the unused portion of the reservation. What is the next step?

   

  Customer Answer

  Date: 06/02/2025

   
  Better Business Bureau:
  
  Thank you for your assistance. However, the vendor has yet to post a credit or reimburse me for the unused portion of the reservation. What is the next step?

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle with Allied; Rent A Wreck car rental agency. I returned the vehicle on 3/16/2025. I was advised I would receive my security deposit they determined to be refunded to me of $305.83 to my ****** I made many phone calls and emails regarding this issue to no avail and no refund. At first they told me it would be 5-10 business days. Later another representative i call told me ***** business days. Enclosed in this email i have attached both the rental agreement and at least 2 emails i received stating i was supposed to get my refund. This never happened. Please help me receive my refund as i am owed back for my deposit.

  

  Business Response

  Date: 05/13/2025

  Good morning BBB Team,

  We apologize for the inconvenience. Due to an issue with our point-of-sale system, all refunds must currently be processed manually, which has caused a delay. I have already contacted our accounting team, and the refund will be processed shortly.

  Our apologies again!

  Sincerely,
  ***** *****
  Manager
  If plan A does not work, Keep Going, the alphabet has 25 other letters!
  
  

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23303952
  
  I am rejecting this response because: I have not received any resolution on this. I simply saw a response from the company that they are manually entering in refunds so that it is taking a while?? This is not a resolution to the issue.
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 06/03/2025

  Hi BBB Team,

  The refund was processed on 05.30.25 by our accounting team and below is the receipt for your records.

  Payment Information:
  Credit Card: -
  Refund Status & Date: Approved (05/30/2025 01:26 PM EST)
  Refund Amount: $305.83
  Refund Transaction ID: *******
  Current Booking Status: CONTRACT CLOSED on 05/30/2025 01:26 PM (EST)

  We apologize again for the delay!

  Sincerely,

  ***** *****

  Manager

  Customer Answer

  Date: 06/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******