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Business Profile

Window Installation

Myers Building Product Specialists

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

This profile includes complaints for Myers Building Product Specialists's headquarters and its corporate-owned locations. To view all corporate locations, see

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Myers Building Product Specialists has 8 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/03/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired a contractor to build an addition on our home. In late September the windows were installed into the addition. My husband noticed gaps and reported it to the contractor. He said that he would shim the windows and they would be fine and continued with the project. At the end of the project we noticed the windows were still leaking air. These windows were purchased from Myers so our contractor got them involved and had someone come look at the windows from Myers. They both agreed that there was a problem with seven of the nine windows. The man said that he would contact ******************** and they would send a technician with parts and fix the windows. We waited three weeks and heard nothing. We stopped at Myers to check the status. The response was that ****** had come back and requested more information so we asked them to come take the measurements that ****** required which they did. And we waited several more weeks. We once again contacted Myers about two weeks ago.. During this time we had also contacted a representative from ****** and she told us the parts were on order and would be sent to the ****** technician. The ****** technician called my husband yesterday and said he had received replacement parts for one window, and that it would probably take months before he received the rest of. The windows. We have the windows taped right now because they are leaking so badly. We are getting no response and Im not sure what good warranty is when weve been waiting since the end of September to get corrected windows. Our contractor ******************* has washed his hands of it, Myers has told us to deal with ****** directly and ****** is not delivering the spare parts so that the technician can fix the issue with the windows. I would be happy to discuss with you anytime, but we really need some assistance with this. Thank you!

      Business Response

      Date: 03/07/2024

      Myers was notified on 11-29-23 by the contractor (*********************) Myers sales rep responded immediately and was at the home owners property on 12-1-23 to look the issues/concerns. At that time the Myers sales rep measure the sashes to file a service request with ******. ******* request was completed with in 5-business days. ****** needed more information so the Myers sales rep went back out to the job site to remeasure again. the remaining duration of time was waiting on parts/sashes from ****** and scheduling service. Parts were out 10-12weeks. Al the parts finally came in the second week in ********* ******* was completed on February 23rd 2024. ******* rep sent email and stated customer was satisfied with the repair.  
      Myers Building Products 

      Business Response

      Date: 03/07/2024

      Myers was notified on 11-29-23 by the contractor (*********************) Myers sales rep responded immediately and was at the home owners property on 12-1-23 to look the issues/concerns. At that time the Myers sales rep measure the sashes to file a service request with ******. ******* request was completed with in 5-business days. ****** needed more information so the Myers sales rep went back out to the job site to remeasure again. the remaining duration of time was waiting on parts/sashes from ****** and scheduling service. Parts were out 10-12weeks. Al the parts finally came in the second week in ********* ******* was completed on February 23rd 2024. ******* rep sent email and stated customer was satisfied with the repair.  
      Myers Building Products 

      Customer Answer

      Date: 03/08/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *************************

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