Complaints

This profile includes complaints for Appleby Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Appleby Systems, Inc.

  1520 Trolley Rd York, PA 17408-4313

  
• 

  Appleby Systems, Inc.

  Wilmington, DE 19801

  
• 

  Appleby Systems, Inc.

  3850 Lehigh St Whitehall, PA 18052-3405

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a front and back door installed at my home and have had numerous problems involving the front door bolt lock not operating correctly making it difficult to lock and unlock the front door. I have had condensation buildup around both doors. Ive had to schedule multiple appointments for a service worker to come and each time told there is nothing wrong and leave after making an adjustment to the strike plate which is clearly not the issue as the door is not closing far enough. When addressing these issues most recently the worker stated there was a problem with the back door after pushing on it when I said that they installed the door so if there is a problem they should fix it he said there was nothing wrong and left. I then called to speak with a manager and ended up on the phone with the vice president of the company who has done nothing but cover and lie for his employees changing his story about what he has been told and arguing that there is nothing wrong and putting the responsibility on me to diagnose the problem and if I cant there is nothing wrong. When this process started I was told by the office manager that the employee that installed the doors was fired due to related issues of not properly installing the doors. The treatment and complete disrespect is not acceptable when Ive repeatedly been polite in my requests for the doors to function as they are supposed to.

  

  Business Response

  Date: 03/12/2025

  March 12th,2025
  
  
  
  Dear Madam,
  
  On behalf of Appleby Systems, Inc. (Appleby), this letter is in response to your prior correspondence with a subject of ********, related to a complaint filed by **** ********.
  
  Our construction department went to Mr. ********* residence on March 6th, 2025 to address the issues he was having with the door that we installed. Two of our installers uninstalled and reinstalled the door with now just needing a door sweep which is scheduled for March 20th,2025 per Mr ******** request.  
  
  We are sorry for any inconvenience that Mr. ******** has experienced.Upon review, we trust that this matter will be closed.
  
  If you wish to discuss this matter further or have any questions, please feel free to contact me at ********************.
  
  Thank you,
  
  ******* *****

  Customer Answer

  Date: 03/14/2025

  The response received from Applebys is only have true which is an improvement sadly. The door was not uninstalled and then reinstalled correctly. What was done was half the frame was unscrewed and shifted the frame as far and as best they could until the door appeared level and raised the one side. To note the shift was close to an inch which is important since I was repeatedly told there was nothing wrong. Even though this might have resolved the door from not closing properly I am not an expert but does not seem to be the proper solution. It was explained that the adjustments that were made is really all that can be done because the frame is too large to adjust it any further in the arch of the house. The caulking and trim that was put back up looks awful on the outside of the house. Not to mention the other reason why the solution to fix the door was done how it was is because one one of the workers that showed up was willing to work on the door. The workers that refused to acknowledge the problem and lied about work he had done on the door refused to help or even leave his car other than drop off equipment in the driveway. So I had to actually help with repairing the door. Not only did I have to take another day off work someone else got paid for hours I worked doing his job and he sat in his car. When I spoke with the ** about how his employee refused to work his response was attitude because I wanted it addressed. To add yet another insult to injury one of the hinges to the door is bent from not being level and grinds loudly. Oh the one positive is at least the one worker that came out is professional and doesnt lie not only did he acknowledge the problem the first time he came out the second time while straightening the door he stated that he was worried it wouldnt be able to be done because the screws would be stripped because it has already been uninstalled and installed twice before. The one time by the worker that refused to leave his car this time and left without doing anything the last time which is not possible for one person to do because of the size of the door and frame. To note this last fix was the first time a s**** other then the strike plate was ever touched when someone came out to get the door to correctly. Oh and this worker ***** is the only guy they send out for repairs and they will repeatedly tell you hes their best guy knows the most been there the longest and does the best work. Well hes getting paid to do the work Ive yet to see him do anything more then 15 minutes and refuses to do anything hes responsible to do. In the spirit of honesty this is all very concerning how this was addressed and will probably cost me more time and money as Applebys is gambling that any damage to my house down the road that starts to present because the door wasnt installed properly they can brush off as not their fault and anything that would be will happen after the warranty expires so they dont have to spend the money to replace what they didnt install, measure, fix correctly. 

  Customer Answer

  Date: 03/14/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22958010
  
  I am rejecting this response because:
  
  
  Regards,
  
  **** ********
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 04/04/2025

  April 4th, 2025
  
  
  Dear Madam,
  
  On behalf of Appleby Systems, Inc. (Appleby), this letter is in response to your prior correspondence with a subject of ********, related to a complaint filed by **** ********.
  
  On March 6, 2025, our service technicians from the construction department visited Mr. ********* residence and resolved the issue with the door. Approximately one week later, a service technician returned to complete the remaining items. At that time, the technician confirmed that no additional service was required.
  
  We are sorry for any inconvenience that Mr. ******** has experienced.We at Appleby Systems stand by our products and will perform any services in the future that may arise in accordance with the warranty. Upon review, we trust that this matter will be closed.
  
  If you wish to discuss this matter further or have any questions, please feel free to contact me at ********************.
  
  Thank you,
  
  
  ******* *****

• Initial Complaint

  Date:08/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not interested in this company. They will not stop calling me despite my responses asking them to leave me alone. They call several times a day. I want this to stop!

  

  Business Response

  Date: 08/29/2024

  August 29th,2024
  
  
  Dear *****,
  
  On behalf of Appleby Systems, Inc. (Appleby), this letter is in response to your prior correspondence with a subject of ********, related to a complaint filed by ****************.
  
  We would like to express our apologies for the administrative oversight that has occurred. We have taken immediate steps and have placed the phone number on our do not call list.
  
  We are sorry for any inconvenience that *************** has experienced.Upon review, we trust that this matter will be closed.
  
  If you wish to discuss this matter further or have any questions, please feel free to contact me at ********************.
  
  Thank you,
  
  *************************

• Initial Complaint

  Date:06/08/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Think it was a month to two months ago. Went into the Harrisburg ******* and was asked if I knew about *******s cash giveaway. I was dumb, ******* didn’t post anything about a giveaway or maybe I just didn’t get to that section of the store yet, so course I said no. She said she just needed my name and number, so she wrote down my name and number and we went on our way. I didn’t find out it was a home improvement company looking to get customers until today thanks to **********, a spam call blocker. So I get a call from a *** number that day. I don’t recognize the number. ******* it, no info, nor did they leave a voicemail. Next day, a different number. Next day, a different number. Some days, back to back calls. Other days, Unknown Caller comes through and again, back to back calls. This has been going on for at least one to two months now. Every single number I block, a new one comes through the following day with again, zero Google information so I know these numbers are spoofed. Last night, 6/7/2023 I finally downloaded ********** because I’m so tired of the constant harassment. Today, a call comes in, with a 4 second voicemail stating [____ Appleby Systems] (I’ll save her name from being put out there but I assume it’s the associate). I’m glad they have a great rating but if they assume I’m going to be a customer, after not taking the hint, nor leaving any voicemails stating who they are, let alone I don’t even own my home, then they have a **** poor business model going on. All I ask is to stop being harassed.

  

  Business Response

  Date: 06/15/2023

  We have placed ************************* on our internal do not call list and will not attempt to contact the Customer or the number provided. On 5/20/2023 we did receive an entry from ************************* to our annual 2023 $15,000 Home Makeover and have attempted to make contact to verify the entry and offer a free estimate. We are sorry for any unwanted calls and apologize for the inconvenience this caused the customer.

  Customer Answer

  Date: 06/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased all my windows & patio door from Appleby's I have a certificate, 50 yr. limited warranty. I have emailed three times, asking to have someone look at my picture window. I told them to email me instead of calling because it is quicker to get in touch w/ me. No one has reached out. I just want someone to look at the window, the vinyl under the window is sagging. I don't want it to crack or buckle under the weight of window, it is a big window. Just honor your warranty.

  

  Business Response

  Date: 05/17/2023

  There was no log on my service line or email from ************************ however per this correspondence I have sent her an email to give me a call or reply to the email to set service on her window.  Once I have a date set I will respond with a date.

  Sincerley

  ***************************

  Customer Answer

  Date: 05/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************