Business ProfileforAAA Mid States

On August 18, 2022, I booked a 7-night cruise through AAA, to depart on 03Oct23 leaving Maine and returning on 11Oct23. The trip was canceled on 12 Dec 22 by the ***** *** cruise line. My deposit of $1000 would be returned in full. After many weekly calls to AAA & ***** *** Cruise line, I was told by AAA it would take 4-6 weeks. As of this letter, I have found out that ***** cruise refunded my deposit on 21 Dec 22 to a third party ******** *******, AAA has no knowledge of the refund or the account in which it was deposited. My booking agent with AAA instructed ***** Cruise line to either send me a check or refund my credit card on file. ***** cruise lines representative informed me yesterday she traced my deposit to the third party ******** ******** on 21 Dec 22. I have had my trips planned by AAA & have been a member for 34 yrs, & have always had great service, however this situation I have had to do all the follow-up to locate my money. This complaint is to get my deposit back after 5 weeks of no results on AAA's part, & still being told it may take another week or more, the fact their service is very disappointing. After finding out where my deposit is there is no promise of a swift solution. I am very disappointed in AAA's handling of this canceled cruise.