Complaints

This profile includes complaints for Revelare Kitchens's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Revelare Kitchens

  1750 Industrial Hwy York, PA 17402-2229

  
• 

  Revelare Kitchens

  1750 Industrial Hwy Ste 100 Suite 100 York, PA 17402-2229

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have taken the money but have not finished the project Have been waiting since 3/30/25. Ive called them texted and emailed them. All they say is they will tell another department. I think we have been very patient our kitchen project is on hold until they put in the last piece. Please help

  

  Business Response

  Date: 07/07/2025

  We appreciate the opportunity to respond and to resolve the outstanding concerns regarding your kitchen project.
  We acknowledge that there were issues identified during your installation, and we remain committed to making this right. Our team has already ordered the necessary materials for the repair, and we are pleased to report that the components have arrived and have been thoroughly inspected to ensure they are correct and meet our quality standards.
  At this stage, we are in the process of scheduling the service appointment to complete the repairs. You should expect to hear from our scheduling team within the next day or so to confirm a date and time that works for you.
  We sincerely apologize for the delays you have experienced. Please know that customer satisfaction is our top priority, and we are doing everything we can to bring your kitchen project to the level of quality and completion that you deserve. We take care to verify all materials and workmanship to ensure the finished result meets both your expectations and our standards.
  Thank you for your patience as we work toward resolving this matter. We look forward to completing your project and leaving you with a kitchen you can enjoy.
  If you have any additional questions or concerns in the meantime, please dont hesitate to contact us directly.

  Customer Answer

  Date: 07/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******
  
  

• Initial Complaint

  Date:03/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted a price for cabinets at ****** when **** Herilka and partner ***** came to the house to pick out cabinets. I am now reviewing my paperwork and the price is different at ******. I canceled within the 3 business days as states in the contract but I will not get my deposit back of *****. I saw it on the computer screen prices at ****** with discounts they were giving me and now my paper work does not reflect it. I feel I have been taken advantage of when it comes to pricing.

  

  Business Response

  Date: 03/24/2025

  Thank you for reaching out regarding **** McSorleys inquiry. We appreciate the opportunity to provide clarification.
  Ms. ******** initially believed her project was priced at $20,000, but as outlined in all signed paperwork, the total cost was $25,070. This amount was clearly documented and would have been reflected in her deposit of $2,500.
  Ms. ******** chose to cancel her project. Her cancellation was processed successfully within our designated cancellation period, and her deposit of $2,500 was never charged to her card. As a result, no funds were collected, and no financial obligation remains on her part.
  We take transparency and customer satisfaction seriously and ensure that all project details are clearly outlined in our documentation. If any further information is needed please let us know. 

  Thank you,

  
  

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/24/2024 we signed a contract to have Reveler kitchens remodel our kitchen. We paid them $34,936 dollars. They never finished the job. They needed to come back and replace a cabinet door that was not correct and replace the molding as they sent the incorrect size. I have reached out them numerous times. They were suppose to come back on 3/24th and never showed or called to let me know they were not coming.They use a contractor named ****** *****, Company name Wooden Reverie number ************ I also asked the company just to send me the door and i can have someone in my local area install and they can reimbursement the cost and they have not responded. Any help you can provide to help with this matter would be appreciated.

  

  Business Response

  Date: 05/01/2025

  I just spoke with Mrs. ******** regarding the completion of her kitchen project. She is currently in ****** and will be traveling until later in May.
  
  We are verifying that her materials are in our warehouse, as our records indicate they are. We are planning to schedule the final service for the week of May 19th. I will confirm the material status today and will follow up with Mrs. ******** next Monday to confirm the exact date for the service. This final service is expected to take approximately 1.5 hours.
  
  
  Thank you,
  ****

  Customer Answer

  Date: 05/11/2025

  Hi

  the issue has not been resolved.  I am still waiting for the company to finish the kitchen job. 

  

  Business Response

  Date: 05/14/2025

  I spoke with the customer today and provided an update on the pending repair. We remain committed to resolving this matter and are still on track to complete the service during the week of May 19th. A specific date will be confirmed and scheduled by the end of this week. We appreciate the customers patience and are focused on ensuring the issue is fully addressed.

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2024, we contracted with Revelares sales *** to resurface our kitchen cabinets. Weeks later, a man came to do exact measurements. Work was started in May and completed in June. This is when we were shown that the crown molding just installed did not match the existing crown molding. Therefore, it leaves a gap in the molding that we dont like - it certainly doesnt look professional and worth $10,000. No one had mentioned this difference- not the sales ***, not the person who measured, not the installation person until it was already installed. It is not mentioned in the contract. When we said it needed to be fixed, we started to get the run around. Many calls and emails later, the only solution they offered was to ***lace all our existing molding, at our expense, to match the new molding - not a solution as far as were concerned. We think they should either ***lace all the crown molding in our kitchen to match the newly installed molding or take out the newly installed molding and ***lace it to match our existing molding - all at their expense. The irony here is that Revelare is a sub service contractor of **********, from whom we had purchased our existing molding. If the difference had been pointed out at the start of the project, we could have come to a joint solution but instead, they waited to show us only once when they were finished. We certainly arent happy with their work and dont feel they completed their contract with us.

  Customer Answer

  Date: 02/10/2025

  Here is a copy of our contract

   

  

  Business Response

  Date: 03/13/2025

  First and foremost, we regret that Ms. ***** is dissatisfied with the newly installed crown molding on her kitchen project. As a kitchen company exclusively, the crown moldings we offer are exclusive to the cabinetry in the kitchen that are being remodeled. We do not typically provide or install additional moldings in other areas of the home (i.e. ceilings, baseboards, doorways, etc). However, in the spirit of customer service, we have offered to provide and install the same crown molding on Ms. ****** cabinets around the wall-ceiling of her kitchen; this would come at an additional cost as it was not included in the original contract. Upon discussing with Ms. ****** she opted not to pursue that route however, we are still open to that solution to satisfy the complaint.

  Customer Answer

  Date: 03/19/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22909336
  
  I am rejecting this response because it is the same offer given to me AFTER the completion of the work when I noticed the difference in the crown molding. The exiting crown molding is in a large kitchen and attached laundry room, so the expense would be large to replace it all.  I did not plan on redoing my whole kitchen and since they did not tell be about the different styles until AFTER the work was done, I feel it is their responsibility to either redo all the crown molding in my kitchen area so that it matches or replace the crown molding on the cabinets with molding that matches the exiting one. I am extremely disappointed in them and their response.
  
  
  Regards,
  
  ***** *****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 03/25/2025

  "Our company is committed to providing high-quality service and ensuring customer satisfaction. In response to the customers concerns, we have thoroughly reviewed the project, including images of the installation, to assess the issue. Based on our evaluation, we recognize that the outcome does not align with our quality standards, and we are actively working to resolve the matter. We have made multiple attempts to contact the customer via phone and email to discuss potential solutions. Our Director of Operations is personally overseeing the situation and remains available to work toward a satisfactory resolution. We will continue our efforts to reach the customer and address any concerns as quickly as possible."

  Customer Answer

  Date: 04/10/2025

  The complaint has NOT been resolved. I was contacted by someone named **** but my husband was in the hospital so I said I would contact him later. When I did, I got no response!!! Same old, same old - no timely communication f  Ty on them at all!!!

   

  ***** Green 

  Customer Answer

  Date: 04/22/2025

  **** from Revelare has been in contact with me and is supposed to come to my house next week to appraise the situation. Please hold on any further action until I have spoken with him in person. Hopefully this will solve the problem. 
  

  ***** *****

  Customer Answer

  Date: 05/11/2025

  Good morning - I just wanted to follow up with my complaint.  **** from Revalare contacted me and followed through with a visit to my kitchen.  He and another man fixed the problem and were very sorry it took so long to resolve.  

   

  Thank you for your help because no matter what they said, it wasn't until the BBB got involved that they even responded to my requests.  I so appreciate your help.

   

  ***** *****

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The initial consultation for refacing kitchen cabinets took place on July 20, 2024. They started the project much later than scheduled and postponed my appointments several times. What was supposed to be done in 4 days ended up taking about 2 weeks, and even after that, the work is still unfinished. I recently received an email from them stating that the reminder of the project might be finished in March 2025 or shortly thereafter.Specific Concerns: 1. Door Style: During the initial consultation, I explicitly chose Shaker- style cabinet doors. The doors currently installed do not match and are entirely different from my selection.2. Misrepresentation of Materials: The consultant assured me that the kitchen cabinet doors would be made of real, solid wood. However, I discovered that this is not the case. This misrepresentation is a serious breach of trust and contract.3. Overcharging: I have requested that Revelare Kitchens provide me with an itemized breakdown of the costs for each component of the service rendered. Specifically, I have asked for the prices for each door, new cabinet, each drawer, installation, and any other relevant items. However, to date they have not provided any information to me. 4. Delayed start and extended timeline: The project extended beyond the agreed-upon timeline. The installation did not commence as scheduled, and a project initially estimated to take 4-6 days extended to two weeks and is not completed yet. 5. Poor workmanship:-Misaligned Cabinet Door Handles -Damaged Kitchen Components -Non-soft close Hinges installed and manual closing required: The hinges currently installed are not soft-closing, contrary to our contract. -Trims: There are visible holes in the trims around the cabinets that require repair. They have not responded to my emails or phone calls/messages. This has been an extremely painful experience.

  

  Business Response

  Date: 02/07/2025

  Revelare Kitchens is in receipt of the aforementioned registered complaint. Prior to receiving this registered complaint, Revelare Kitchens had been working with *** ****** on the completion and satisfaction of her kitchen remodeling contract. 
  To address each of *** ******* concerns individually:
  The door style *** ****** chose was confirmed at time of sale and again on a later date at time of measure, both with physical and digital samples presented and signed off on by *** ******* These are the doors that were contracted and purchased; if *** ****** wishes to have a different door style, we are happy to execute a change order and swap out the existing doors, however, this would come at a charge as what was contracted was installed. Please see a copy of the contract and affirmation attached confirming her selections. 
  Again, as can be seen in both the contract and affirmation, the selected door styles are made from a Rigid Thermofoil material with a composite core. This is clearly stated throughout all of the documentation. 
  Our staff attempted to schedule *** ******* initial installation throughout October, which would have been in line with projected timelines; however, *** ****** declined multiple installation attempts as she was having other work done throughout her home. 
  We are aware of craftsmanship concerns with *** ******* installation and have subsequently ordered the appropriate materials to conduct a follow up service to address all of *** ******* craftsmanship complaints to her satisfaction; we are currently attempting to schedule a service date of February 17 with *** ******* 
  Additionally, *** ****** mentions that as of the date of her complaint (January 23) we had yet to address any concerns. However, this is disingenuous as we have call logs indicating that we have been in communication with *** ****** about all of her concerns including calls with her dated January 23, 2025. 
  We regret that *** ****** is having the experience with her kitchen remodel that she is; however, we have been and will continue to work with her to service her project to her satisfaction. Additionally, if she wishes to make changes to her door style or other components of her project, we stand ready to assist with those changes at a reduced cost to *** ****** given her unfortunate experience. We trust that this explanation, response, and willingness to work toward resolution adequately addresses the registered complaint.  
  
  

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been working with Revelare since the end of September 2024 and placed my order with them to have my kitchen cabinets and drawers refaced. I paid my bill in three payments in full as required per the promotion offered. The installers arrived on December 6 2024 to install the cabinet doors and drawers and were given the wrong hinges for two cabinets and had to order the hinges. The hinges and cabinet doors are at my house and Im waiting for the installation to be completed. I have made several calls to the company only to get excuses as to why they put my job on the back burner while working on other jobs. I feel the reason they put my job on hold is because they have a higher priced job and also Ive already paid my bill. The installers however were absolutely wonderful to work with and it was not their fault they were given the wrong equipment required to complete the job. As of today I was advised it will be January 10th before my cabinets are completed. I have spoken with the scheduling manager and the production manager and neither of them will give me any other managers name with authority to get this resolved. I even have a call into ********** to see what recourse I can take through them. I called ********** to see what my options are with them since Revelare is contracted via **********. Still waiting on a reply from them. After heated conversations with multiple staff and several staff I do not have any hopes this will be resolved.

  

  Business Response

  Date: 01/03/2025

  First and foremost, we regret that Mr. ***** is having a negative experience with his kitchen remodeling project. We are 100% committed to each and every customer; our systems and processes are designed to service customers as their contracts are dated regardless of size or payment status. We regret that we have failed in giving Mr. ***** those assurances. Our ****************** team has recently been in contact with Mr. ***** and has a service date scheduled for January 10th. We trust that this recent correspondence with our management team has reinstilled some of Mr. ******* confidence in Revelare Kitchens and Home Depot. 

  Customer Answer

  Date: 01/03/2025

  I dont have any other information regarding the issue other than conversations Ive the phone with the Production Manager and the Scheduling Manager.  I also talked with three other employees there and the two installers.   Again there had been no contact from the company to me confirming an installer will be st my house on 01/10/2025 to complete the job.  

  Customer Answer

  Date: 01/14/2025

  The complaint has not been resolved.  Actually a cabinet installer came in January 10th to install the cabinets only to find out the wrong size cabinets had been ordered.  New cabinets have to be made which has pushed the completion date out another 3 to 4 weeks.   There has been no mention of any compensation from Revelare Kitchens for all the problems they have caused me.   The entire order was supposed to take up to 8 weeks.  We are now going on month 4.  The problem is far from being resolved.  

• Initial Complaint

  Date:10/18/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contact with this company for new kitchen cabinet doors on July 15, 2024. At the time, i also paid a down payment of $4,097. I received an email from ****** ******* on July 31 stating, "Just wanted to give you a friendly update that your project is moving along according to plan. Well do our best to keep you posted with any unexpected delays but feel free to reach out to me if need be."Since then, I have received no communication regarding the status of my project. It has been over 11 weeks with no updates, and I feel like I have been scammed.I emailed ****** on September 8th asking for an update. He responded on September 10 that "******" was not in the office and that he would get me an update the following day. No response. I followed up with three additional emails on September 13, October 3, and October 12. None of these emails received a reply.I have also called the company on 5 occasions. No one from the company ever answers the phone. I always end up leaving messages with the answering service. They promise to forward my messages, but no one has ever called me back. I have also requested that a voicemail be left if I don't answer the phone. But again I have received nothing.I acknowledge that delays are possible. But the lack of transparency and communication have been very frustrating. Am I being scammed? Is this a real company? Will I ever have my project completed?

  

  Business Response

  Date: 11/11/2024

  First and foremost, we want to express our regret that Mr ********** was not getting the customer service and experience we expect with our organization to it's customers. We have since been in contact with Mr. ********** and have his install scheduled for November 11. We are committed to fulfilling the contract and ensuring that Mr. ********** has a final product that he loves. We trust this response addresses the complaint. 

  Customer Answer

  Date: 11/16/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  The installation went very well. I hope the company takes steps to improve its communication and customer service.
  
  Regards,
  
  ******* **********
  

  
  

• Initial Complaint

  Date:10/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my kitchen in ***************************** 23 which was fine. It looked beautiful before it started breaking down . My kitchen looks absolutely Horrible I mean Horrible Laminate is peeling back lazy ***** stop working counter top buckled its awful I paid 12k for this s*** show I have never had such a horrible product boxes are broken. I was told my counter top is out of warranty which I dont get just done already w be filing in small claims court.

  

  Business Response

  Date: 11/11/2024

  We have attempted to contact Mr. ***** in regards to his registered complaint but have been unable to get into contact with him. Mr. ***** previously contacted Revelare Kitchens in 2023 with this issue and it was deemed that the issue was caused by heat damage and was not covered under warranty so the repair would come at a fee, to which Mr. ***** did not want to pay at that time. As this issue is still out of warranty, the service would come at a fee however, we have committed to waiving the site visit fee to reduce the cost of any potential repairs. Again, we have not heard back from Mr. ***** in regards to this however we trust that this response and our willingness to work with the consumer adequately addresses this complaint. 

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Revelare Kitchens for a refacing of my kitchen cabinets in July 2024. The installation part of the project was scheduled for September 2024. At the end of the installation, several major issues were found: 1.) a door was drilled incorrectly for handle placement, leaving exposed holes in the face that were not covered by the handle. 2.) a drawer front had s**** holes "jutting" out where the screws had been drilled too far into the drawer front. 3.) a glass insert for one door was cut too small and does not fit correctly, exposing a gap at the top of the door. 4.) bar panels were incorrectly cut and could not be installed, necessitating re-ordering of correct size. 5.) silicone on glass door inserts that cannot be removed. Given the extent of "incompleteness" of the job, I was appalled when the installer handed me the phone and someone from the company wanted me to tell them how happy I was with the job! (how awkward with him standing right there!!) An e-mail with pictures regarding the issues was forwarded to the company and a call was later received promising everything would be resolved but to date no other communications or updates have been received. I have also texted and e-mailed three individuals at the company with no response. Other than these extremely important issues which must be resolved, I was very disappointed in the quality of workmanship on the part of the installer, particularly the painting aspect of the project. All the areas that were painted need to have additional coats of paint to bring the finished product up to the standards that were promised in the initial sales pitch. I feel that I was promised far more than was delivered in the overall project but at this point, I would just appreciate the project being completed. Unfortunately, ********** and Revelare Kitchens have taught me a valuable ****** the hard way.

  

  Business Response

  Date: 11/11/2024

  First and foremost, we would like to express that the ******** have had a less than satisfactory experience with Revelare Kitchens. Since receiving this complaint, we have assigned a new Project Manager to work with the ******** to develop a clear punch list to identify and address all of their concerns, order the appropriate material, and subsequently service their kitchen to their satisfaction. We will continue to work with the ******** to this end until they are satisfied with their completed project. 

• Initial Complaint

  Date:09/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Kitchen refacing project started on July *****. I have spent $18,964 on this project and am still waiting for our trash pullout, crown molding to be repaired, and self closing drawers to be fixed. The self closing drawers are hard to pull out and will not self close. I have contacted Revelare kitchens several times to get these problems resolved. It is now Sept. 7th and am still waiting for the repairs to be competed. Revelare did contact me and now they state that they would have to sand the inside of our cabinets that have the drawer boxes. This is not a satisfactory solution. The drawer boxes should have been measured correctly in the beginning. They also stated that I wanted new drawers that I would have to pay for them. Again not acceptable. I would like some kind of refund for our dissatisfaction.

  

  Business Response

  Date: 09/23/2024

  We would like to express our sincerest apologies that Mr. ****** has not had a smoother installation experience with his kitchen project. Our Service Manager has recently been in contact with Mr. ****** to develop a punch list and schedule a site visit to address immediate concerns as well as determine what needs reordered to bring Mr. ******* project to a satisfactory completion.

  Customer Answer

  Date: 10/17/2024

  Our Kitchen refacing project started on July *****. I have spent $18,964 on this project and it is now October 5 (66 days) with no resolve to fixing the molding (picture), the trash pullout (picture) and self closing drawers that do not work properly. I have been in contact with Revelar kitchens on a weekly basis and keep getting the runaround on getting this kitchen completed. I am requesting that we are refunded a portion of the $18,964 for poor workmanship and months of waiting for completion. Revelar kitchens customer service is unacceptable.

  

  Business Response

  Date: 10/23/2024

  Upon our service visit with *** ******, there were 3 additional items that needed reordered and scheduled for another service. Those items have been ordered and a subsequent service will be scheduled. We are assuming the rejection of the original response is in relation to this topic, but please rest assured that we are continuing to service *** ******** kitchen until it is 100% complete and he is satisfied enough to sign off on it's completion. 

  Customer Answer

  Date: 10/24/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22254385
  
  I am rejecting this response because:
  Its now October 24 and I am still waiting for the project to be completed! I am requesting a partial refund for this unprofessional, incompetent, incomplete project 
  
  Regards,
  
  ******* ******