Business ProfileforMidtown Hair Company

I had scheduled an appointment to get hair extensions at Midtown approximately 2 months ago. However, after receiving the COVID vaccine I am having a flare up of an autoimmune issue and am not able to go out of the house. I received no appointment reminder by email or phone from Midtown so I was not aware of the appointment because of having the flare up of my autoimmune issue. I completely understand how no shows cause problems for businesses and I would have called them if I had received a reminder. On November 30th 2021 I got an alert from my bank that Midtown charged me $302.94. I contacted Midtown and was told that because I was a no-show they charge full amount of the appointment, they told me if I had called and cancelled there would not have been an issue; I informed them I got no reminder and they said they sent a text and emails but they must have sent to wrong phone number and I received no email. They told me they cant refund the charge because "its our policy."

Apparently I had an appt scheduled last week, In which, I had missed without my knowledge, due to a very severe autoimmune flare up that has completely debilitated me in every Avenue and my mind has been on recovering from this tragedy that has left me bed bound. I had no reminder call from the salon, or any reminder sent to my phone to remind me of this appointment. No one attempted to outreach to me whatsoever before or after this appt after pulling my official documented phone history.I called the salon yesterday after they posted a $302.94 charge on my card for services that were never rendered and that I have never authorized nor received any notification that they were going to do this. It must have been used from my transaction history in which I never provided consent for them to save my card in their system. I never missed an appt there before, this was my first time. And if I would have received a reminder call, I would have absolutely told them right away as it is not morally ethical for me as a person to no show an appt, especially in tough times with the pandemic. I had called the salon and was told by the receptionist that oh the owner is busy and shes with clients she cant talk to you right now pretty much no one can talk to the owner. The receptionist then said she went and told the owner that I wasnt feeling well and thats why I missed my appointment. The receptionist told me that they cant just return my money but they can credit me the 302.94 towards my next visit. I said that is not a viable option for my situation as I dont know how long this flare up is going to last. After I hung up the phone I got my first welcome text from the salon, which shows me that they never even had my correct phone number in my file, so the receptionist must have hurried to update it quickly in the system after our call as she asked for my phone number on the call. I had this phone number for the last 3 years. I have since been ignored from the salon.