Business ProfileforHarvey Contractor LLC

My home warranty company (***) sent Harvey's Contractor LLC on 4/20/22 to repair a leak in the middle of our kitchen ceiling, The water was dripping through and had created a small hole in the ceiling. As soon as he walked in he saw that our ceiling was plaster and said that was a problem as *** would not allow him to access behind plaster. I immediately brought my contract up on PC, the word plaster is nowhere in the contract; we called the company and got disconnected while on hold with first tech who was elevating the call to a level 2 employee. He insisted that if he called them they would deny the claim because the leak was behind plaster. This made no sense to us as our entire house is plaster and we have had this home warranty for 5 years now. He became angry at me for being so insistent and then went upstairs to our bathroom and insisted that it was caulking that was causing the issues. We were pretty sure this wasn't the case as it did not make sense in relation to the location and frequency of the leak. He was so angry and stormed up the stairs, running our water for a good period of time. He then came down and went to our CUPBOARDS in the kitchen and grabbed a bowl out of the sink and asked if we knew that we had a leak in our CUPBOARDS?? We did NOT have a leak in our cupboards prior to him pouring water through our heater upstairs!! We responded that we NEVER had a leak in our cupboard and pointed out that all of the items that were in the cupboard were in pristine condition; not water damaged, which he acknowledged and said he "got the bathroom really good". He said this should just leak a few more minutes and LEFT!! We have a built-in microwave under those cupboards and we realized the water coming through there was getting worse; he sure did get us good! Our ceiling over that area is damaged; the insulation in wall is wet and our microwave is damaged; not to mention ORIGINAL LEAK NOT FIXED!