Business ProfileforThe Remodeling Authority, LLC

We decided on remodeling Authority to handle our bathroom renovation. Our first indication that it was not going to be an overall positive experience was when we did not hear from the Remodeling Authority in regards to scheduling anything. Instead we had to actively chase down the contacts we had multiple times to get answers about when the work would be taking place. Once the work did actually begin, some of the days of work were shortened because there were times someone was not available or on site to complete work that needed to be done. We had been promised that there would be a particular staff member on site to handle the work and manage things, but early in the week of work he left and did not return. The remaining workers acted rushed and frazzled, regularly acting like they did not know what work in the room to prioritize and in what order to complete things in, and once talking about how they met another potential customer at a hardware store and needed to wrap up work ASAP to give them an estimate. Finally went the work was "done" we found multiple major issues with the workmanship and had to repeatedly request someone come back to fix things, including plumbing, which we had to pay an additional fee out of pocket for with the company's plumber, which became a scheduling nightmare all on its own. However, the work that was done in an organized manner and done correctly looks beautiful. We just don't believe the quality of work to be equal to what we paid and would not choose to work with the Remodeling Authority again.