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Business Profile

Internet Providers

FastBridge Fiber

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a letter to Fastbridge Fiber on 1/30/25 to have my name and address information removed from their mailing list but they keep sending brochures to my address. I spoke to *** with Fastbridge Fiber on phone tonight and he could only tell me that he will report this to his Supervisor. I asked him to place on Do Not Contact List like my letter expressed sent to their home office on 1/30/25 but the mailings are continuously non-stop still. I need the firm to cease all mailings to my address noted. tu

    Customer Answer

    Date: 03/17/2025

    I also wanted to state that I received a voicemail msg that stated that if they took me off the mailing list that they would have to take the whole zip code (*****) out simply because they are using bulk mailings. I still disagree with getting mail I do not want nor need all the time from this or any firm. Your help and attention are requested because they are flat out telling me I have to live with this because they are not stopping an entire mailing to a zip code for me at all and likely never will they assist me. Thank you. ******

  • Initial Complaint

    Date:07/12/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We clearly have marked in our door- no solicitation- the company rang door bell despite this- our dogs bark and get upset- I work from home and cannot have this disturbance. They left 15 flyers on our door. I tried to contact their **************. On hold for 25 min- no answer.

    Business Response

    Date: 08/01/2023

    Hi - We attempted to reach out to ****************** on Tuesday July 25, via phone, with no response to confirm her address. Based on our findings using her name, our company is not planning to build fiber in her area and therefore, we would have not sent anyone door to door to solicit for our services. An address would be helpful in verifying this. On the phone call where it was on hold for 25 minutes, our system is setup to offer every caller to leave a voicemail as an option. We typically don't get enough calls to warrant a caller being on hold for that period of time. If I knew the date and time she called, I could have looked at our call center system and validated that we had a routing problem. The same if she left a voicemail. If she can share her address, we can remove her from future contacts if her home is in one of our planned build areas. She can call our main number *************) or leave an email at [email protected]. 

FastBridge Fiber is NOT a BBB Accredited Business.

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