Business ProfileforAM Dent Ltd.

I originally cancelled Platinum Plus Dental Plan coverage through an email October of 2020 because I did not like the service and had attained other Dental Insurance and would not be using their Dentists. At the time I did not see the minuscule "cancel" button on the My Profile Page but thought that coverage was cancelled anyway and went about my business. On checking my *** Credit Card Statement in December 2022, I found a charge for $99 dated 12/03/2022. I tried calling their ************ number several times but there was no answer. I then went into my account on 12/23/2022, found and clicked on the "cancel" button. Then it stated that I had coverage until 12/23/2023. I wrote them through their email service, that I wanted a refund of the $99 because I had other Insurance and would not be using their plan. No response again. I sent several more emails requesting a refund and about two weeks ago had a "chat" conversation with someone, and the person assured me that I'd receive a refund, which I haven't seen to my account yet. I sent a follow-up email on 03/29/2023. Again, no response. It was my mistake for not noticing their charges to my *** Credit Card made on 12/03/2020 for $99 or on 12/03/2021 for $99. If I can get that $198 for a total of $297 fine, but all I'm really requesting is the $99 charged to my account on 12/03/2022.