Business ProfileforMemorial Highway Chevrolet

BUYER BEWARE! I went through a 3-day nightmare from this place. We decided to buy my son a ***** 2018 Sonic and we had it delivered. When the salesman R. got here and I asked him if it had ever been in a wreck. He said, "Yeah I hit a few deer on my way done" and laughed it off. I didn't find it funny and avoided my question. I tried to find out more about what we would be paying back in total and he kept saying we will get to that in a minute, but we never did. We had a ton of papers to sign and then I saw the final payback and it was way more than what I expected! It was right after he left when the car couldn't start! We contacted him and he said it was due to Onstar and we had to jump it to get it to turn on. Out of concern, I decided to do a Carfax to get more information regarding the car's history which wasn't listed on the car's original website listing nor shown to us in person. It was after paying out of pocket for a report that we found out that this car was in a major accident, was towed, and had the front end replaced. So I decided to call R. and he acted like I was making this up and that they don't sell cars like that! So, I called manager ** and threaten to *** if they did not refund my money and retrieve their car. After he abruptly hung up on me at the end, we then went through 5 hours of going back and forth texting with R. the salesman begging for a refund. As he was throwing out deal offers of cars above our price range, I then talked to a different manager who said the ladies in the office would call me back tomorrow morning which they didn't. I decided to call again and got the first manager again who promised to come to get the car himself which he didn't. Instead, he sent two elderly men, one being 80. They gave me the license plate that I need to return yet to boot! I had to pay almost $50 for a car fax and $36 to stop a check because I was truly afraid that they were not going to return our money. Still waiting for my $500 deposit.

We are apologetic that Ms. ***** was offended by our salespersons attempt at humor and the frustration she felt as this is not how we conduct business. In regard to the payback, we have copies of all of the text messages between Ms. ***** and her salesperson and all figures in the text messages match the bill of sale and the installment sales contract which includes the federal truth in lending act disclosure which is required by law. As for the payback, there are many extenuating circumstances that dictate interest rate and that is what happened in Ms. *****'s case as a co-signer/guarantor on this loan. Memorial Highway Chevrolet does not pull a carfax for all pre owned vehicles unless it is requested by the customer. The vehicles are marked online if they are carfaxed and the report is available by clicking on the icon. If she had requested a carfax we would have gladly pulled that report for her. We attempted several times to refund Ms. *****'s $500 deposit. She made us aware of the fact that her credit card bank had changed and the credit card she originally used was no longer valid. When she alerted us of this, we wrote her a check to refund the $500 deposit. Typically our sales managers do not go on vehicle pick ups. He may have told her he would personally arrange the pick up as we have full time drivers employed. Regardless of age, our drivers are vetted very carefully. We have accepted her vehicle back and refunded all monies that were paid Memorial Highway Chevrolet.