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Business Profile

Replacement Windows

ARDMOR Windows & Doors
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for ARDMOR Windows & Doors's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were extremely unhappy with the lack of professionalism we encountered when individuals representing Ardmor came to make repairs to a patio door and two windows. We are seeking a full refund for the installation of an exterior door as we do not want to do any additional business with this company.

      Customer Answer

      Date: 11/21/2024

      The refund I am seeking is a deposit for a new front door.  Not for repair work.

      Business Response

      Date: 11/22/2024

      Dear ****** ******,

      Please see attached both the signed quote and detailed letter regarding this matter.

    • Initial Complaint

      Date:10/18/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,Company came out to our home and provided a quote for glass replacement for a French door on 9/3. I agreed to the estimate of ****** and paid a deposit of $129.00 at that time I called the company a few weeks later and they indicated that glass would arrive by 9/18. I called a few days after that, left a voice mail, and no one returned my call. I then emailed them on 10/13 at 9:09 am and received a response from ****** saying she will look into this and get back to you. That never happened. I emailed her again on 10/18 and no response yet.

      Business Response

      Date: 10/23/2024

      Dear ******,

      Thank you for your feedback, and I sincerely apologize for the communication issues and delay with your project. ****** reached out on 10/22 via voicemail, email, and text to schedule the job, but we haven't heard back. Please note that we contact customers when its time to schedule the job, and we provide updates once we receive them from the manufacturer. Unfortunately, if there is no new information to share, we are unable to provide an update.

      We are ready to proceed with your glass replacement, and I would appreciate it if you could confirm your availability so we can finalize the schedule. Feel free to contact us directly at ************, and Ill ensure everything goes smoothly from here.

      Thank you again for your patience, and we look forward to resolving this for you.

      Best regards,
      Ardmor Windows & Doors

      Business Response

      Date: 11/03/2024

      We have completed the job. Please remove a claim completely

    • Initial Complaint

      Date:06/15/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wednesday, May 10, 2023: Paid $6,908 as a deposit for window replacement Payment was handed to a Sales Rep, ***** in the form of a check Tuesday, May 30, 2023: An employee of Ardmore completed the final measurements of the windows Friday, June 2, 2023: I approved a revised quote for the windows after the installers visit (cosmetic changes to some of the windows to include grids.)I paid $389 via credit card as a deposit for those changes. Tuesday, June 6, 2023: Ardmore sent me another quote, requesting another deposit. I sent an email to them asking why I received a new quote with a requirement of a new deposit. I also received a text message from the Sales Rep, ***** which I responded to. He did not respond to my text message. Wednesday, June 7, 2023: I sent a follow-up email inquiring about the new quote and deposit. Thursday, June 8, 2023: I sent a follow-up email inquiring about the new quote and deposit. Friday, June 9, 2023: I tried to call Ardmore and left a voice mail. There was no return call. Friday, June 9, 2023: I called Ardmore from a different phone; someone answered. They put me on hold and then told me they would have to check with the manufacturer and would call me back. I've not received a return call. Tuesday, June 13, 2023: I sent a follow-up email inquiring about the new quote and deposit.

      Business Response

      Date: 07/07/2023

      This issue has been resolved directly with client and materials have since been ordered. Windows are expected some time next week.

      Customer Answer

      Date: 07/13/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************************

    ARDMOR Windows & Doors is BBB Accredited.

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