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Business Profile

Auto Repairs

Faulkner Infiniti of Willow Grove

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around March 4 or 5 I was unable my unlock the front doors of my car with my key fob. It unlocked the rear doors. I went to gas up my car and discover that my gas cap wouldn't unlock and my check engine light came on for my vehicle . At which time I called Faulkner INFINITI of Willow Grove and made an appointment for service. I took the car in on March 6th asked Faulkner Infiniti to perform and electrical and engine diagnosis. About a week later I was inform by their service advisor ****** ***** that The problem with my car locks was a bad battery, and the actuator assist fuel lid opener had to be replaced. After being told that the replacement of these things would resolve my problems I okay the work .I was told that the check engine light was a false indicator because a bad battery would cause that. charged a total of $1160.67. When I picked up my car the next day It wouldn't start! I was then told my alternator was over charging the battery and that was the real problem. If I replaced that everything would be fine. I was charged $1881.67 for that work. I picked up my car and went home. The next day I was driving and a noticed my doors didn't lock when in gear or unlock when it was in park. I wasn't able to lock any of my doors with my key for, or from inside my car with the lock buttons, also my gas cap now didn't lock at all. I went back up to Faulkner to see why my car was worst condition after they repaired then originally when I brought it to them. I was then told that a modulator was the real problem and needed to be replace potentially at a price of $6000. I didn't get what I paid for and Faulkner refused to make it right. I spoke with Infiniti Customer Affairs and they referred me back to the dealer saying it was their responsibility to correct the problem. I spoke with their service supervisors **** ****** who refused to take any adjustments. I was told twice that the repairs that I paid for would fix my car and they did not. Can you help me?

  • Initial Complaint

    Date:02/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my Q50 in for a recall regarding an ECM update and the check engine light was on when I picked it up. I circled back around and explained it to the ****** who explained it to the writer ***** ***** and the writer was giving us nothing but excuses and was unable to do anything for us so we left. I had problems here with our Alfa too and was hoping that was a one time thing but its clear this is the time of experience we can expect from Faulkner.

  • Initial Complaint

    Date:05/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Certified Pre-owned 2020 **** March 2, 2023. The car had scratches on the bumper and the dealer agreed to fix. The car did not go into the shop until Mar 16th and I did not receive the car back until the March 30th. When I brought the vehicle in On the 16th I ask my sales rep ************************* about the front bumper. I showed him how I had to pop the corners in. I also inquired about the white looking paint in the grooves of the bumper. He informed it was just white composite from work that was done, and he could whip it off. Also, when I picked my car up from the bumper repair, it was returned with some new scratches. The service dept. was able to buff them out. I didn't want to be an over picky customer, so I didn't push the issue. Going forward The bumper keeps popping out of place and getting worse, so I call the dealer and asked the next time I bring it in for an oil change can they just put clips on it. I was first told; Faulkner Infinite would not fix my bumper because is passed PA  inspection. I was very surprised and disappointed with that answer. Then I was told that they would fix the bumper and scheduled me an appointment. Then I get a call from the Service department saying the Bumper has been hit. I explained to them that I had previously identified that issue to ****************** and the damage and this was not new. I also asked ****************** to send pics of the so called new damage and he never sent me the pics. I realize this a not a Brand new, although new to me. I have a ****** showing where the car has some minor damage on the areas that I am also addressing, which I will be consulting with a lemon law attorney. Now Faulkner is showing not to be a reputable business. I should have known this Dealer unethical when they run my credit without my permission. I came to the dealer with my own financing.. ****** damage date is 12/2022

Faulkner Infiniti of Willow Grove is NOT a BBB Accredited Business.

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