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Business Profile

Heating and Air Conditioning

J Lucas HVAC and Construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a new heater/boiler system installed at the end of 2023. They gutted the whole house I paid in full. Since was installed it would never fully heat the house and would always drop when it was below 30. So for 2023 and 2024 we would get cold and have to use a bunch of electric heaters due to the professionals determining what would work best for our house even though the contractor admitted it was wrong and not strong enough. I contacted multiple times both ******* and especially recently and it gets ignored. This whole week for an example would be in 40s to 50s in our house had to take kids out and spend 600 on gas bill monthly for a gas heater that can never reach a 67 temperature. I have proof of messages I send and no responses explaining the situation along with the contract.

J Lucas HVAC and Construction is NOT a BBB Accredited Business.

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