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Business Profile

Auto Emissions Testing

V.P.R. Motors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Emissions Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/10/24 my car went into their garage for some repairs..we discussed some 02 sensors to be put in which he did the prior week and paid in full..on the above date it went back into the garage since there were other issues upon going in the day before I paid 150 and the following day paid 200 dollars for a catalytic converter..then they said it would need a manifold which he stated the price of that would be 379 dollars which I agreed on Saturday dec 14th he text me and said it was done and to pick it up..I brought the 379 to give when I went to pick it up. As I arrived at the garage my car was still in the lift and nothing was done to it. So at that point I just told them put it back together and I will take it to another mechanic and I took the 379 back. He became angry but said to pick it back up at 6 when it was put back together. I never received that call. On the way home we exchanged words and he threatened to keep my vehicle and blocked me from calling. On Sunday Dec 15th he finally text me back and told me I had 20 min to get my vehicle off of his lot. I arranged a tow truck to pick it up and they brought it to my home.. when I received my vehicle the air filter box and my 02 sensors are missing and they will not return any calls or replace them

V.P.R. Motors is NOT a BBB Accredited Business.

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