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Business Profile

Legal Document Help

Documentify.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Document Help.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $1.99 for a Bill of sale then got billed $39.99 for a months service. This was not clear to me and buried in fine print. Even so, Within one hour of the charge posting to my account, I contacted them for a refund. They said no...why would they charge me for something I don't need?

    Business Response

    Date: 09/08/2025

    Were sorry for any confusion this customer experienced.

    Our records show that the customer signed up for the ***** trial at $1.99, after which the subscription automatically renews at the regular monthly rate, as clearly stated on our pricing page and during checkout.

    That said, we understand the customers concern. As a gesture of goodwill, on August 19, 2025, we already processed a full refund of the $39.99 charge back to the customers original payment method.

    The subscription has also been canceled, so there will be no further charges.

    We value our customers and regret any inconvenience this caused.

    Customer Answer

    Date: 09/09/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** ******

  • Initial Complaint

    Date:08/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I authorized a 7-day trial for $1.99. I tried to cancel, but the link sent is not valid. I was charged $39.99. There's no phone number to reach them, just an email

    Business Response

    Date: 09/08/2025

    We regret to hear about this customers frustration.

    The customer authorized the *********** trial, which automatically renews at $39.99 if not canceled before the trial ends, as clearly stated during signup and on our pricing page.

    Regarding the cancellation: our records show that we responded to the customers emails promptly, providing clear instructions to cancel and confirming support availability. Unfortunately, we did not receive any reply or follow-up from the customer after our responses.

    We have evidence of these communications and would be happy to provide them to the BBB if needed.

    As of now, the customers subscription has been fully canceled, and no further charges will occur.

    We value our customers and always aim to resolve any concerns quickly.

  • Initial Complaint

    Date:04/28/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I needed a bill of sale. I went to ************** for the bill of sale I paid $2 for the document which turns out I did not need. Next thing they charged me $39.99 for a subscription. I never authorized it.

Documentify.com is NOT a BBB Accredited Business.

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