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Business Profile

Transmission

Passon Performance Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked the Passon Performance via website contact if they had the advertised shifter handles in stock. They responded that they did. I then placed an order on their website. I received an order confirmation along with an order number, C1F1Q87. This order was placed on April 3, 2025. I did not receive any shipping information and called Passon on April 7, 2025. I was then advised that the items were not in stock. They were all out to be chromed. I could expect them back around the beginning of May. I called back on April 28, 2025 to check and make sure everything was still as I was told. They would not answer the phone or return my call. I then filed a complaint with ******. Passon responded that they would not send me the shifter handle I ordered. They were cancelling my order and giving me a refund. I still have not received the refund or the shifter handle.

    Business Response

    Date: 05/23/2025

    ***** ****** ordered a shifter handle on line.  I received a call from him after the order was placed and I explained that the shifters were at chrome plating and would be back the first week of May. In his BBB complaint, he complained that I never answered my phone or returned calls.  This is EXACTLY the opposite.  He was very abrasive from the beginning and would only communicate via email and gave me a hard time for bringing up the fact that he never answered his phone when I called to discuss the order.  He then filed a dispute with ****** on April 28.  It was escalated to a claim by him on April 29.  SEVERAL DAYS BEFORE I WAS EVEN GOING TO HAVE THE SHIFTERS BACK FROM CHROME WHICH HE KNEW AND EVEN STATED IN BOTH HIS ****** DISPUTE THE BBB COMPLAINT.  He was FULLY refunded on April 30 through ******.  I have documentation proving this and should be attached.  If I'm being honest, I find it extremely troubling that he filed this complaint 9 DAYS AFTER HE WAS REFUNDED THE ENTIRE AMOUNT OF 520.74.   Lastly, I absolutely told him that I received the handles back from chrome plating and that I would not sell him a shifter handle.  I am not compelled to sell him ANYTHING.  I have no desire to do business with someone that acts like this.  He filed a dispute and a claim with ****** prior to me even having the handles in my posession to send him which was aware of. He was refunded the full amount.  

    I would like to know what recourse I have against him because he clearly fraudulently filed this compliant 9 days AFTER he was refunded.  


    Customer Answer

    Date: 06/06/2025

    I did finally receive a refund. Although Mr ******** did not provide it as he stated. I did escalate my claim with ****** and THEY forced the refund. At this point, I only wish to warn people about doing business with this company. I found numerous complaints online about him. Unfortunately it was after I placed my order. Ive read his response. He is a flat out liar trying to justify poor business practices. Another thing I find troubling is he advertises as official 4 speed providers for Graveyard Carz thats false? They use Brewers Performance in ****. Another lie

Passon Performance Inc is NOT a BBB Accredited Business.

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