Business ProfileforBobby Rahal Auto Group

I took my Volvo to this dealer to have my screen checked because it stopped working ..The dealer ran a diagnostic test and told me I needed and IHU (internal head unit) they also told me it would cost upwards of 3 grand if I had the work done there ..I also had a parking assist code in my dash …They said due to the internal unit going bad it was making the parking assist activate a bad code too....It took me 6 months to save up enough to buy this IHU ..for 2300$ from a certified Volvo parts dealer ..I bought it from (my Swedish parts.com ) I made my appt to Bobby Rahal Volvo the following week for installation of the IHU …Upon the day of repair the service dept sent me a text message saying the work was complete and that they found I didn’t need the IHU After they told me I did ..They told me I had a wiring issue and they fixed it and my Current IHU was fine and working …They also told me they opened the part I brought with my vehicle… I only brought the part just in case they needed it …Unfortunately they opened the part and said they hooked it up but it did not activate and that is when they looked further and found a wiring issue …because they opened the part it voided the warranty for my full return of my money which was 2337$ from my Swedish parts.com..the dealer is saying they didn’t tell me to buy that part I should have left my car with them to have it serviced ..they told me there is nothing that can be done about my part being returned for a full return of my money I should have let them service the vehicle they could have saved me a few grand ..all I wanted was my vehicle properly serviced and my part still in the box new like I dropped it off …I never gave verbal or written consent for them To open my part from The beginning ..they never called or reached out eithe