Business ProfileforBaierl Honda

I brought my 2018 Honda Civic into Baierl Honda on Saturday, October 28, 2023 specifically for an oil change and an alignment. My appointment was at 9:30am and the service advisor was John K****. I waited at the dealership and then met my brother at another dealership while I was waiting. At 11:34am, I received a call from John K**** stating that my car was ready. When I got to the dealership, I found out that they also performed the following WITHOUT ASKING FOR MY CONSENT: • A Transmission Fluid Flush • A Brake Fluid Flush • An Air and Pollen Filter Replacement Instead of paying the $159 (plus tax) for the alignment (I paid for free oil changes when I bought the car), I paid a total of $664.34. Other items of note included • After the alignment, I still had to keep the steering wheel turned a little to the right to drive straight; and • My tire tread went from 5 32nds to 7 32nds between my last visit (December 28, 2022) and this current visit (October 28, 2023). I did not get new tires. Then, I tried following up with Baierl Honda to see if they could explain why the all the extra work was done to my car without asking and nobody followed-up with me (and I followed-up multiple times between 10/29/23 and 11/11/23 - 11/15/23).