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Business Profile

Concrete Contractors

Z'Crete Concrete and Excavating

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract in March of 2024. After waiting nearly 6 months ( yes I have proof) and paying nearly $5000 dollars ( yes I have proof) my sidewalk had 5 cracks in it ( yes I have pictures) in less than 6 months of it being poured. Now while the cracked sidewalk is DEFINITELY an issue the biggest issue with the contractor is the fact that after 6 and a half months of 14 text messages from me, a personal call to him from my daughter in law and a personal face to face contact with him and my son (who had initially recommended him) ***** **** has STILL NOT COME and looked at my sidewalk to see what he should do about it. He keeps saying he will come and look at it but never has. I have proof of dates, contracts and pictures of everything I have said in this complaint. I live less than 5 miles from his business address so it isnt an inconvenience for him to stop by and look at it. I know of another job in ************** that is shoddy workmanship and someone else sent me a message today saying they are in the same mess with ***** AND ***** told my son he also had another job that was cracking and he needed to look at that job as well. I dont know if he did look at the other job and make it right or not.

    Customer Answer

    Date: 09/17/2025

    I sent the text messages as photos from my phone which didnt work. I also sent them as a photo of a printed page and that wont work. I can email the documents to you if you send me an email address and a person they need to go to. Please let me know what to do. Thank you

    Customer Answer

    Date: 09/18/2025

    I tried to send the files several different ways it will not work. Please send me an email address I can email the files to thank you 

    Customer Answer

    Date: 09/18/2025

    Here are the text messages I sent to ***** **** of Z crete. The first message was February 25, 2025 with the pictures is the cracked sidewalk. The last text is dated July 17 and he has never shown up or responded since July 17th.

  • Initial Complaint

    Date:07/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** **** started a job on March of 2024. Moved to another one of my jobs taking out an old patio and was supposed to replace with concrete. He was given a deposit of ********* on March 28, 2024 On April 5, 2024 he had an accident with the brick wall of my house. He failed to cut rebar attached to my home. He pulled and cracked a section of my house. He wanted to fix without using insurance so I gave him a chance. After 2 months of excuses I filed the claim with his insurance. I then had his friend start the first step in fixing the wall. His friend was done on September 10, 2024. Told ***** he could proceed with job and again he used every excuse to delay. He at one point told me he would jump on my job immediately. He was only going to take small jobs. I have text messages from him with his numerous excuses. He would even say he could come when he knew his bricklayer friend was working so it looked like he tried He clearly wasnt interested in completing my job. He said it was going to cost more because things went up. I told him I would take care of it. The excuses never ended until I got in touch with an Attorney to try to end my misery. My Attorney, ****** ******, talked to ***** and he said ***** agreed to give me back a portion of my money. ********. I tried again July 2025 to get my money and he could pick up his belongings that he left. He has not responded to my text. I tried because he quit responding to my attorney. I cant keep paying for his mistake. Thank you for any help you can give me in retrieving this debt. If you should need anything further, please feel free to contact me. Note: I am only asking for the agreed on amount of $******** to be returned. Not any attorney fees at this point.

Z'Crete Concrete and Excavating is NOT a BBB Accredited Business.

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