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          Find a Location

          PrimePay has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • PrimePay

              1487 Dunwoody Dr West Chester, PA 19380-1494

            Business ProfileforPrimePay

            Payroll Services

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            27 complaints closed in last 3 years

            13 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            1/11/2013
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Scott Johnson, CEO
            • Ms. Rene Crawford, Senior Vice President
            Contact Information

            Principal

            • Ms. Rene Crawford, Senior Vice President

            Customer Contact

            • Mr. Scott Johnson, CEO
            Additional Contact Information

            Email Addresses

            Customer Complaints

            27 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/12/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            We notified PrimePay that we were canceling service in January of this year. We also told them that we knew there would be fees for them to process W2s for 2022 and we were prepared to pay them. They have repeatedly sent us invoices for each month in 2023 that has ridiculous charges that we keep disputing. They have refunded us only once and they keep sending us an invoice. We created a ticket in March to resolve this and it wasn't resolved. We were just invoiced again in April and I notified them via email to stop invoicing us and to issue refunds from February through April. In the attachments, we need a full refund for February and March 2023. For the January 2023 invoice, we need a refund for the $75 minimum charge for each business.
            Read More

            Customer Reviews

            6 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ronald W

            1 star

            03/19/2024

            Ronald W******* My company uses PrimePay for payroll. At the end of this year, they took my employer’s money and gave me an extra paycheck. I tried to return it, and they debited the wrong employee’s checking account. Luckily there were insufficient funds. Eventually they took back the money, about 3 days later in early January 2024. I received my W-2 form in late January with the duplicate pay included, as if they had never reversed the check 3 weeks earlier. By the 24th of January, PrimePay was notified that the W-2 was incorrect. Multiple messages, useless and ineffective “CASE NUMBERS” which are just a placeholder for inactivity, an hour and 20 minutes on Hold, and I am here on March 19, 2024 with not even a promise on when I will get my corrected W-2. This business is in real trouble. They have the trappings of an effective enterprise, but they are unable to correct this very sloppy attempt at fixing their egregious error. They may be less expensive than ADP, but you will regret giving them your business, and alienating your valuable employees.

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