ComplaintsforCollege Hunks Moving and Junk Hauling
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Complaint Details
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Initial Complaint
06/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hired & contracted w/ company for apt move. Added on mattress removal w/ Brady when he confirmed appt day prior. Was advised the movers would advise us of additional cost upon arrival. This was not communicated w/ moving team. The refused to take mattress due to having another move following, they called head office & arranged for another truck to come, they quoted us $140 plus mattress removal fee of $20. Arranged for truck. Spoke w/ Brady who didn’t understand issue and acknowledged that we discussed & they agreed upon mattress removal. He didn’t realize this was not communicated to moving team & that they refused to take mattress. Even though it was their mistake we rec’d another varying price quote $255, $195, manager would not honor price, multiple phone calls, & finally agreed upon $140 +$20 mattress removal fee. Didn’t realize until after completed & after payment that the $140 was only for them to come out again & had they taken it originally we would of only been charged around $35 per their employee. Called manager twice to further inquire & discuss left two messages, hadn’t returned call. Date of service was 5/26/22. Why did we have to pay $140 for their truck to return when it was their error! Why different price quotes? Their manager stated $140 doesn’t exist, however, it’s their hourly fee for a truck written in my price quote. They should refund money for their error & our difficulty.Business response
06/29/2022
****** sorry for the confusion in the pricing models. We offer two services, moving and junk removal. The moving service that you had done with us is charged based on the hourly rate and a truck fee. Our junk removal service is based on an all-inclusive price model. This pricing includes the labor, disposal, fuel, etc. The price that you were given would have been the rate to have the items removed. Ultimately it sounds like a compromise was reached to charge you $140 based on the confusion. Typically our removal pricing starts at $155 plus and mattress recycling fees. Sorry again for any confusion.Initial Complaint
05/14/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Date of transaction 4/23/22. Service was listed under the name of person I was sharing code of services with: ***** *******. We hired the company to move furniture locally. Several items were broke in the process. A claims report was written and a supervisor was suppose to follow up and there has been no communication at all. After they left we noticed more items that were damaged and reached out via email. We were told to send additional pictures and still no response. One left side of the longer couch is completely loose. The other couch has a rip on the back. The fire place is cracked at the bottom. The movers stated that they filled out an incident form and the GM would be in contact.Business response
05/27/2022
Thanks for reaching out. We are in the process of evaluating your claim based on the coverage level that was selected. An email was sent over on 5/23 requesting some additional information. If you could please get back to us, so we can get this resolved for you. We apologize for any delay and inconvenience in getting this addressed for you.Initial Complaint
11/22/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
The College Hunks PA franchise - Aka 610 Hauling LLC - moved me from West Chester to a local storage unit, and then to ***** apartment. I moved from a 600 sq. foot apartment consisting of around 30 boxes and 15 pieces of furniture. The only large items were the bed/box spring, tall cabinet and my couch. Every other furniture piece was small. This company promised a stress-free move, both by phone and on their website. Instead, it was a horrible experience causing me hours of anxiety. And I believe they swindled me! In reading other complaints here, I see I am not alone. My original quote was for around $585 for 3.5 hours, but could go up according to time it took to finish the move. They started the move at 8:46 and finished at 2:46. What a shock! I was told a time frame of 3 to 4 hours would certainly be enough time to complete the job. The final cost to me was $950! Up until 10 AM, when the boss called to check-in, it seemed the move was proceeding as planned. However, right after the phone call the moving operation slowed down to a snail's pace. The Captain kept reiterating all day how I was their only job and that I could take more time if needed. I did not want that. All my boxes and furniture were isolated and ready to go when they arrived. They did NOT move my computers, my TV, and clothing in my closets by my choice. I still moved around 15 boxes myself in the end. My main complaint is they dragged the job out on purpose by disappearing, distracting with aimless conversations, and talking on their phones. The Captain made excuses during the day, like about leaving their tools in the truck, and about the elevator being too slow, and about how the box spring wouldn't fit up the stairs - so he wanted to leave it in garage. The second mover disagreed and put it in bedroom quickly. I had to sign just to get rid of them and move on. The management will not call me back and the company will not reply to my claim. I wish to be compensated $300.Business response
01/12/2022
On 10/25 ***************************** reached out to our call center about receiving a move estimate. She spoke to a representative for 19 minutes who went through the details for the move. All calls to the call center are recorded. The quote for the move that was given was a 3.5 to 5.5 hour estimate. The amount was $585-$845.
On the day of the move the total time for the move came in at 6 hours. This was 30 minutes over the estimated amount. Based on our conversations with the client we discounted her down to the quote of $845 which was the amount that the job was estimated for. The final total that the customer paid was $885. $845 for the service and a $40 tip that she left for the crew. The final cost of $950 that was cited in the complaint was not the amount that was charged.
Initial Complaint
08/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company sent out an incompetent team of movers to my house, who did substantial damage to my property. They refuse to settle the dispute. I estimate the damage to my home and property to be at least $2000. They refuse to discuss the issue with me and claim that I am "insulting." Under the doctrine of respondeat superior, they are responsible for the incompetence and negligence of their employees.Business response
10/22/2021
The damage claims for ******** ********* have been resolved and the claim has been closed.
Initial Complaint
06/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hired college hunks to move across the street to a new condo. They moved me across the street but forgot to unload one of my packing boxes. Texted mover next day and said he had my box and will give it back to me. But then never got in touch with me or answer my calls. Called help desk and manager. They said they will help, but then just ignored me. They should either give me my box or pay money to replace it.Business response
07/01/2021
We performed a move service for this individual on June 3. ******** had submitted a claim with us for the missing box. Management reached out to him for details. The missing box was not recovered. It's important to note that ******** signed off on paperwork stating that he checked the truck at the end of the move and all of his belongings were returned to him at the destination. In an attempt to be reasonable and resolve this matter, we would like to offer this individual $50. It seems that the communication from our team could have been more efficient, so we would like to recognize that with this offer. When asked about the contents in the box, ******** said that insider were some towels and possibly clothes.Business response
10/01/2021
******** we were just waiting to hear back from. Now that you have accepted the offer we went ahead and issued the check. If you need anything else please let me know.
Customer response
10/13/2021
College Hunks issued me a 50 dollar check for missing box. Thank you for your help.
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Customer Complaints Summary
7 total complaints in the last 3 years.
2 complaints closed in the last 12 months.