Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23155395
  
  I am rejecting this response because: you are outright lying but since you already have payment in full there is obviously nothing I can do about this so congratulations on ruining a precious piece of furniture, lying about it, and stealing my money! 
  
  
  Absolute worst regards,
  
  ***** *******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 04/09/2025

  The piece in question was damaged during the course of the move.  We sent out a repair person to assess and repair the piece.  The client was not satisfied with the repair.  Given the material of the piece (particle board) it made repair difficult.  So we offered the client the valuation coverage that they selected.  Prior to the job they purchased additional coverage for $2/lb.  Typically the included coverage is valued at $.60lb.  So based on the estimated weight of 300 lbs, we will be reimbursing $600.

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22459403
  
  I am rejecting this response because: I will only accept your response if you will give me the link to the correct College Hunks BBB site, if you are claiming you are not the correct location. The other reviews I have left are valid, as they are left for the College Hunks company in general, and not directed at your franchise. I have a right to express my disappointment with the service.
  
  
  Regards,
  
  ***** ******
  
  
  
  
  
  
  
  
  oms. And there was no reason for them to ignore direct orders from us. If we told them a box or piece of furniture needed to go upstairs, they should have done so. We hired college hunks because we have difficulty lifting things on our own, but it has created so much extra work and loss for us. This was our move into our first home, and we're unfortunately now spending it looking for new furniture/items. It was not a cheap move at $3800 (original cost was $3500, but they charged us extra money on the day of the move), and I just expected more. They did not respond when I contacted them with my complaint. I would not recommend these movers.

  Business Response

  Date: 11/01/2024

  ***** ****** was not a client of our College Hunks Location.  This job looks to have been done by another franchise.  Weve attempted to reach out to ***** to ask to have the complaint dropped and to have any negative reviews that she posted taken down.  We have not heard back from ***** yet.

  Customer Answer

  Date: 11/01/2024

  Hello,

  Can you remove this complaint? Complaint ID ********. These people keep calling and texting me to say that they are not the correct location. I believe it's untrue and they are trying to intimidate me, but I don't wish to deal with them any longer. I don't need the additional stress. I just wanted to express my disappointment with the service. I thought it was my right to do so, but if they're going to be so argumentative and not admit their fault when I have pictures, then it's fine. I don't wish to be contacted by them any more.

  Thank you for your help,

  ***** ******
  

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22325589
  
  I am rejecting this response because:
  
  

  I was first speaking to **** ****** about the missing items and he told me that the movers remember using my crate of items but they don't remember if they ever brought it upstairs to me because it was "late". Now it was later on in the day but that is because they started the job 4 hours later than the scheduled time. **** was only offering $25 because they are not liable to the alleged missing items. I called that day to talk to him because I felt like they were liable, he was rude, so I told him that I can just dispute the $250 since he wasn't much help and he responded that it's fine. I then contacted my bank and they started an investigation. I got in contact with the customer service for ******************************************* and he got me in contact with ***** ***** who was very nice and sent me a picture of the signed documents including the forged liability waiver after our phone call and him stating that they could take me to court for the dispute. ***** also offered $60 if I canceled the dispute and acknowledging that he understands the value of the items. I told him that the liability form, that stated that there are no items missing and that I did an examination of the truck to make sure that none of my items were left behind was not my signature and what are their policy on forged documents. He stated that he has no reason to believe that it was forged and theoretically if it was, it wouldn't matter in regards to my claim. He mentioned that if I am unwilling to budge on the 250 then they'll wait for the dispute to play out and submit all relevant documents and if they lose the dispute they will take it to small claims court, in addition to the disputed total they would also claim the added court fees. Then he offered $100. I told him that I will settle for $200. Overall I feel as though that they do not tend to customers needs and they lack accountability. The movers made a mistake due to poor planning of the company and now they are forging documents to save them and threatening customers to take them to court. 

  
  

  Regards,
  
  Mecca Merritt
  
  
  
  
  
  
  
  
  ve me a call. After a few days I called again because no one got back to me. Finally I was able to speak to the General Manager, **** ******, he told me to describe what was in the crate and the pricing. After I sent an estimate of the pricing, he only offered $25. the items were at $250. He mentioned that he can't take the clients' words on this scenario and that they are not liable for the alleged missing items. However, he also told me that the movers told him that they did use my things to prop open the door but they don't remember if they grabbed the items or not. He sent me a picture of the forms that I signed but the Liability Waiver was not signed by me or initialed by me stating that none of my property was left behind. If you see the bill of lading, you can see the difference between my handwriting and the other one. I brought this up and **** told me it doesn't matter because I signed the other form.

  Business Response

  Date: 10/11/2024

  When contacted by client, we proceeded with typical protocol for missing items:  we pulled camera footage from inside the truck, outside the truck at the destination address, and inside our warehouse and office to ensure the missing items weren't stolen.  We also asked her the contents of the box and she provided an itemized list of mainly hair products.   We referred to the paperwork that was signed, which is also protocol anytime there is a dispute, claim, etc.  **** signed off acknowledging all of her items were represented and delivered.   Even though paperwork was signed we offered in good faith $100 for reimbursement.  She declined the offer, and we haven't heard from her since.  That offer is certainly still on the table, and we want to be as reasonable as possible and ultimately come to a resolution that both parties can be satisfied with.

  Business Response

  Date: 11/04/2024

  Currently the client has an open credit card dispute for the amount of $250.  Pending the conclusion of this dispute we will issue a refund of $200.  If the client can send over a notice that the dispute has been dropped we can issue out that refund sooner.  If the clients credit card company issues her the refund of $250, we will go ahead and close out the claim.

• Initial Complaint

  Date:08/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/5/22, I used College HUNKS to move from my apartment at ************************************** to my then-new-apartment at *********************************************During the move, the two movers caused severe damage, as outlined in my original claim/complaint to the business on 9/5/22: --"The hallway walls leading up to my second-floor apartment were scratched and dented in multiple areas, in addition to the railing paint being scraped off. The door was taken off the hinges without my consent while I was in a different room. I was assured at the end of the job that it would be put back on, and while it was, it was done in such a way that the hinge screws were damaged/bent and the door would not shut. Regarding the movers -- one mover [inappropriately] texted me afterwards asking for a tip repeatedly, and took the L-part of my sectional that was unable to fit through the apartment door for personal use. This was my first time using movers and I am deeply disappointed. Apart from being held responsible for the damage costs by my brand new landlord (totaling $850 -- more than the move itself!), I also lost the 2nd part of my 2-piece sectional, so I basically have half a couch."--On top of the interior damages caused during the move, because the movers were unable to get my L-sectional piece into the apartment, it was left on the curb and one of the movers took the furniture with them. Their issues with the couch also extended my appointment timeframe and led to a higher invoice than was initially estimated. In summation: their incompetence had a detrimental financial impact on me (after paying my landlord nearly $900 in damages and the higher moving fee) in addition to losing a significant piece of furniture. Regarding a resolution, I would like to seek reimbursement for the $638 that was not reimbursed by HUNKS post-claim that I paid my landlord out of pocket to repair the damages their staff caused. Thank you for your time, ***************************

  Business Response

  Date: 09/06/2024

  This claim was opened in September of 2022 and closed on October 4 of 2022.  The client agreed that we would not be held responsible for any wall damage caused by the clearance of openings for the furniture.  This was signed prior to the start of the move during the walk through.  In good faith we offered the client $212.50 and she accepted via email.

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We do not want to deal with this unethical company anymore, we just wanted a refund so we can pay for the damage they caused. towards me and calling me names. A ************************* spray gun was fired multiple times by his mover, someone could have seriously gotten hurt, or my cat could of died. Myself, and the other movers had to vacate the apartment for 20 minutes due to our eyes ands throats burning. This entire experience has been awful.College Hunks-******************* location was used.

  Business Response

  Date: 07/05/2024

  *****, very sorry for the inconvenience and the experience that you had.  We have someone scheduled to come out and repair the cabinets.

  Customer Answer

  Date: 07/12/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21833316
  
  I am rejecting this response because:
  

  We do not want to deal with this unethical company anymore, we just wanted a refund so we can pay for the damage they caused. 
  
  Regards,
  
  *******************
  
  
  
  
  
  
  
  

  
  

  
  

  Business Response

  Date: 07/22/2024

  Repairs on the cabinets were completed by repair specialist on July 19th.  The resident was satisfied with repairs.  The claim is now considered closed.
  

  Customer Answer

  Date: 07/22/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21833316
  
  I am rejecting this response because:
  
  
  Regards,
  
  *******************
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 07/22/2024

  The resident confirmed with me that the cabinets were not repaired and are still damaged but he no longer wants to deal with college hunks because they are a waste of time. What is being done about the weapon used in my home? Or the way we were treated? This company should be ashamed. The resident did not say they were satisfied. That is a lie. 

  Customer Answer

  Date: 07/23/2024

  Good afternoon, *******.

  Unfortunately the repairs did not repair the damage done, both to the physical apartment itself, and the way we were treated. 
  I really appreciate your time and efforts. Thank you so much. 
  This company kept referring to my boyfriend as the party that needed to be satisfied, but I am the person who paid for this awful experience in its entirety, not him. 
  I work in leasing and property management and am sure to always let prospects know what a terrible experience we had and how terribly I especially was treated. I tipped $60 cash to each mover. I know what it is like to work with the public. It was never about the money, its the principal. But no one cares how they treat each other anymore. No respect. 
  I paid for this entire move. No one else.

  College Hunks should be ashamed. 
  I will never use them again.
  
  Thank you for your time and efforts.

  Have a wonderful day.

  kindest Regards,

  **********************

  Customer Answer

  Date: 07/23/2024

  Some of their finished job. 

  Customer Answer

  Date: 07/23/2024

  Finished job apparently

• Initial Complaint

  Date:03/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  
  e took 57 mins to load so there's no way it should have taken them this long and in reviewing our security cameras, they did move slowly. I would like to be refunded the $70 for the additional time due to the fact they were unreasonably slow.

  Business Response

  Date: 03/19/2024

  Client stated that she would be dropping the complaint.  The additional money that client was asking to be refunded wasn't charged for.

• Initial Complaint

  Date:10/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I received an email from the business saying they had opened claim # ******* in response to my complaint, but never heard anything after that. They need to provide my father with at least a partial refund, as the truck was not full of his things.
  
  Regards,
  
  *****************************

  Business Response

  Date: 11/07/2023

  We attempted to reach out but haven't heard back.  Please contact us at your earliest convenience so we can discuss your feedback and go over the estimate that was provided for this job.  Thanks

  Business Response

  Date: 11/24/2023

  We were able to speak with client to explain how that particular job was priced.  We agreed to provide them with a partial refund due to the confusion.

  Customer Answer

  Date: 11/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:09/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  The services provided were far below reasonable standards expected of a national company. I would like to have at least part of the amount refunded in addition to fixing the damages. It's been more than a month now, still the damages have not been fixed, neither scheduled.  
  

  For this reason, my security deposit (two month's rent) with my landlord is still withheld/delayed.

  I request speedy closure of this complaint with a partial refund of the money paid to CHHJ.

  Regards,
  
  *******************

  et when he carelessly pulled the bed frame which had sharp edges. I had to ask him to stop it. Had I not watched, it would have ripped the carpet. - Treadmill was not fully put together at the destination (probably because he did not have the right tools). They were finishing up the move and when I inspected, the treadmill had loose bolts, posing a safety risk. I gave him the right wrenches from my toolbox to tighten the bolts - One of the crew members was seen showing the house around inside the home on a video call! When I asked him who is he calling, he showed me the phone and said that it was his wife.

  Business Response

  Date: 10/05/2023

  We apologize for any issues that occurred on your move.  We take those very seriously and the employee on this job was addressed and coached on taking alls on the job site.  For the treadmill, we can have someone come out to tighten up the bolts. The remaining items are being handled as part of our claim process.  If you need anything else please let me know.  We apologize again for the inconvenience. 

  Business Response

  Date: 10/20/2023

  The client has been issued a refund for the damage claim that they filed.  In addition we have been in touch with the landlord and he is getting quotes for the repair.  

  Customer Answer

  Date: 10/23/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  For the stress I have gone through during and after the move, and for the untrained staff they sent on the job, I still request a full or partial refund of the charges.

  Even though they sent me a small amount check ($180 - apparently to fix my treadmill) - I have not cashed it.

  For the trouble I'm going through and the mental trauma, plus the deceptive marketing of a 'stress free move,' I still expect a refund.

  I reached out to CHHJ corporate and they responded saying, you have to deal with the local franchisee and corporate cannot help! I'm asking for a meeting with the owner - this request was earlier denied by the manager of CHHJ West Chester.

  Regards,

  *******************