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Find a Location

DutchGrown LLC has 1 locations, listed below.

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    Business ProfileforDutchGrown LLC

    Florist
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/8/2019

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Supplier of flower bulbs from the Netherlands. 

    Business Details

    Location of This Business
    827 Lincoln Ave Unit 8, West Chester, PA 19380-4472
    BBB File Opened:
    8/1/2016
    Years in Business:
    9
    Business Started:
    1/28/2015
    Business Incorporated:
    1/28/2015
    Accredited Since:
    3/8/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • DutchGrown
    Business Management
    • Mr. Ben Rotteveel, Owner
    Contact Information

    Principal

    • Mr. Ben Rotteveel, Owner

    Customer Contact

    • Mr. Ben Rotteveel, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/01/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    Misleading information on product website. Here’s the email exchange: Hello, That’s very different than what’s promised in the product description on your website, which prompted me to make the purchase to begin with: “Our DutchGrown wax Amaryllis bulbs are shipped in the dormant stage, and will start to bloom within 4-6 weeks of delivery.” Based on that, I want a refund. If you don’t issue a refund, I’ll contact my credit card issuer. Thanks, ******* Sent from my ****** On Nov 30, 2022, at 8:08 AM, Dutch Grown wrote: ? Hi *******, Ben has advised that Waxed Amaryllis start growing around the end of November/beginning of December. Please let us know if there is no progress then. Best, Louiza DutchGrown On Nov 4, 2022, at 10:16 AM, ******* ******** wrote: ?Thanks Louisa! Sent from my ****** On Nov 4, 2022, at 8:48 AM, Dutch Grown wrote: ? Hi *******, Yes, this is very normal. If you want to jump-start them, you can do so by giving them some bottom heat by placing them on a radiator or something similar. Kind regards, Louiza DutchGrown On Fri, Nov 4, 2022 at 1:47 PM ******* ******** wrote: Thank you! I’ve had bulbs in the past that sent up growth shoots much faster. I’ve not seen any signs of change in over 2 weeks. Is this normal? Sent from my ****** On Nov 4, 2022, at 5:19 AM, Dutch Grown wrote: ? Hi *******, If they are indoors they need about 4 to 8 weeks to start blooming. Please have a look at our guide here: How to Grow Amaryllis If you have any further questions, let me know and I can always check with Ben for you. Kind regards, Louiza DutchGrown On Thu, Nov 3, 2022 at 9:28 PM ******* ******** wrote: Hello, I’ve had the bulbs below for 2-3 weeks in a sunny location but no signs of growth. How long should it take for growth to emerge? Thanks? ******* Sent from my ******
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Edwina M

    1 star

    11/15/2021

    Cannot be trusted/terrible communication. When I realized that my order was not arriving in time to get it planted I emailed the company and got an automated response. I called no less than three times and no one picked up and the phone message stated that the mail box was full. I emailed again. Then I emailed to state that I wanted to cancel my order as it would not get to me in time. I ended up having to order from a different company to be sure that I would have what I needed in spring. Those bulbs arrived in under a week. After I obtained tulips from a different company, still no direct communication from DutchGrown, they sent my shipment. I've not opened the box yet as the ground is now frozen and I cannot plant them anyway. I am forced to say that at some point I thought that the company was just a front for a scam operation. What store does not answer its phone and allows its mailbox to be so full that no messages can be recorded?

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