Complaints

This profile includes complaints for HUSK's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HUSK

  230 Sugartown Rd Ste 220 Wayne, PA 19087-3136

• 

  HUSK

  1880 John F Kennedy Blvd Ste 1910 Philadelphia, PA 19103-7422

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my gym membership through Husk but have been very unsuccessful. Husk makes it very easy to sign up online but when it comes time to cancel membership you can only do so by calling their customer service number *************) to start the cancellation process. And no one ever picks up the phone when you call the customer service number, therefore wasting time and money. I need to have the gym membership cancelled ****.

  Business Response

  Date: 02/25/2025

  We have reached out to the member to process their requested cancellation.

• Initial Complaint

  Date:06/24/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Planet Fitness membership through them, through Perks At Work. On the website and nowhere throughout the enrollment process does it inform you that the $25/month begins 10 days after you begin your membership, and the that $25 you pay up front is only for 10 days. As well theres no way to cancel the membership before they charge you again, as they require a 30 day notice to cancel the membership, locking you into an extra month at least. On the page it's advertised as your paying $25 for your first month, not for the first 10 days then that they would bill you for the monthly membership. As well to cancel your membership you have to contact them through the phone, and they do not regularly answer the phone. To even find the information on where to cancel you have to dig through the membership agreement.

• Initial Complaint

  Date:06/14/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/19/23 I signed an agreement with Husk to receive a Planet Fitness black card membership for $25 which is not a discount on the monthly membership i just had my start-up fee waived. In February of 2024, I asked Planet Fitness to downgrade my membership to the $ 10-a-month pass which they did. A few months later I noticed the $25 husk charge and filed that I was incorrectly charged to my credit card company and they rewarded me the $15. I then noticed I was being charged $10 by Planet Fitness in addition to the $25 a month at Husk and asked Husk to refund me for 2 months of the membership since no services were provided. **************** told me they could not refund me because the money was already paid. They do not seem to have any communication with Planet Fitness claiming they already paid them both my payments and refuse to remedy the situation. This company was previously known as GlobalFit and had many complaints against them. The Planet Fitness employee I talked to said they do not know what Husk is and that they could not help me and they only have one account for me on file which is $10 a month. I am looking to be refunded my $35.

• Initial Complaint

  Date:04/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We would like to cancel my wife's gym membership with Anytime Fitness. The membership was purchased via Husk as part of my RTX benefit program. We initially called Husk the first week of March, and they said we had to go to the gym in *************. We did so. The gym said we needed to cancel through Husk. We called Husk back, and they never returned our call despite saying they return all calls within 2 business days. We emailed Husk **************** ******************************************************************* three times requesting that they cancel the membership, once on March 15, 2024, a second time on March 21, 2024, and a third time on April 4, 2024. We received no reply, and Husk continues to draft $45/mo from our out account. All we want is cancellation of the membership and now a refund of the March 19, 2024 membership draft of $45.

  Business Response

  Date: 05/10/2024

  I hope this email finds you well. This email serves as the response to BBB Complaint: 21528999, also attached for reference.

  
  

  HUSK did respond to the member accurately that HUSK no longer holds the billing and is no longer charging directly for this membership. HUSK initially enrolls the member through a wellness benefits program, but after initial enrollment and first payment, all funds and billing are processed and handled by Anytime Fitness and their financial organization, *** Fitness.

  
  

  On April 4, 2024 HUSK emailed the email on file for the member: ********************* to inform her of how to cancel the membership. Please see below: 

  
  

  
  

  
  

  To further assist the member, on receipt of this complaint. I have reached out to the Anytime Fitness location of which she is a member to inform them of her desire to cancel. See below: 

  
  

  
  

  HUSK has performed all applicable steps possible to support this member's cancellation. Any refunds for requested March 19, 2024 draft would need to be handled and processed by Anytime Fitness and/or *** Fitness. 

  
  

  Thank you,

  
  *****

  
  

  ************************* Partner Development Manager HUSK